• Amazon wins Best UK Retailer Award for first time

        • Amazon has won a hat trick of GlobalData Customer Satisfaction awards, including the Best Retailer category, as shoppers vote in favour of its prices, service and convenience.

          GlobalData’s Customer Satisfaction Awards measure how satisfied customers are with the retailers they use. It is the result of two consumer surveys: one based on an online survey of 10,000 consumers that examines shopping habits across all channels; and one based on an online survey of 10,000 that looks specifically at online retail. 

          Having won just one award last year, Amazon dominated the awards this year alongside well-established winner John Lewis, both winning three awards each.

          Maureen Hinton, Global Research Director at GlobalData Retail said, “Amazon’s focus has always been the customer and winning this accolade for customer satisfaction demonstrates its success in delivering what the modern shopper wants; convenience and value.”

          Amazon stopped AO.com from winning for a third consecutive year as the company dropped to third place. Despite the maturity of the online retail market in the UK, Amazon’s sales growth has been accelerating in recent years.

          John Lewis deservedly won Best Multichannel Retailer 2018, signalling its investment in online along with its instore service, its app and its focus on the fast-growing category, smart home, has resonated with its customers. The company also won Best Clothing Retailer 2018 and Best Furniture Retailer 2018.

          JD Sports also picked up an award, winning Best Online Fulfilment Retailer 2018. JD Sports has invested heavily in improving its multichannel proposition, enabling its customers to ‘try before you buy’ and to save on delivery with its delivery saver scheme, JD X Unlimited. Both of these factors have contributed to its winning position this year in online fulfilment, as its customers are able to benefit from better value delivery options and alternative payment options when shopping online.

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Develop releases new mono printer range

          Develop releases new mono printer range

          Friday 17th Aug 2018 by clareb
          Develop has introduced three new monochrome printers, the ineo 3602P/4402P/4702P. With maximum output speed 47 A4 pages per minute, these new printers are equipped to serve as the main printer in a workgroup or small business, and as a desktop device...Read More...
          Fellowes Brands confirms attendance at ORGATEC 2018

          Fellowes Brands confirms attendance at ORGATEC 2018

          Tuesday 14th Aug 2018 by clareb
          Fellowes Brands will be attending ORGATEC 2018, held in Cologne, Germany from 23rd -27th October.  As the leading international trade fair for the modern working world, ORGATEC will see over 56,000 visitors attend this year&rsquo...Read More...
          Derwent Pencils launches new hand-lettering set

          Derwent Pencils launches new hand-lettering set

          Tuesday 14th Aug 2018 by clareb
          Derwent Pencils has launched its first ever hand-lettering set, as it taps into a growing trend amongst budding creatives. Hand-lettering has taken the world by storm and artists have flooded Instagram, Pinterest and Youtube with examples of&nb...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue