• Benenden Health selects Sabio

        • Benenden Health, a not-for-profit healthcare provider has signed a services contract with Sabio Group to deliver support for its core customer engagement technology and Workforce Optimisation (WFO) platforms.

          Benenden Health supports over 800,000 members and needed a proven contact centre technology partner to support its critical Avaya Aura Contact Centre and Verint customer engagement infrastructure. Sabio is a full-service CX solution and will provide Benenden Health with 24/7 managed support to ensure continuous and reliable service for its growing healthcare membership.

          Chris Mullins, Head of IT at Benenden Health said, “great customer service is all about having the right systems in place, so it’s essential that our contact centre continues to perform at the highest levels. Sabio is recognised as a leader in the provision and support of enterprise CX solutions, and their proven Avaya and Verint capabilities make them a smart choice for Benenden Health. We’re also working to transition all our key systems to the cloud, and Sabio’s in-depth CX transformation expertise will be invaluable as we migrate to our next generation cloud customer engagement platform.”

          Chris Haggis, Sabio’s Chief Operating Officer added, “Benenden Health is committed to improving all aspects of the experience it provides to members, and we’re delighted to be part of the team that’s working to deliver optimised contact centre and workforce optimisation performance. Sabio brings deep expertise in key technologies such as Avaya and Verint, and we’ll be supporting Benenden Health from our dedicated 24/7 Support Centre that’s staffed by the industry’s best contact centre and unified communications specialists.”

          Sabio will support Benenden Health’s current Avaya Aura Contact Centre (AACC) platform, a range of Verint WFO solutions including quality monitoring, call recording, performance management, and workforce management, as well as the company’s call logging system.

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • GO Europe launches ‘HP’ document shredders and laminators

          GO Europe launches ‘HP’ document shredders and laminators

          Wednesday 14th Apr 2021 by clareb
          For home office use or in professional environments, office equipment provider, GO Europe has launched its first line of document shredders and laminators under the brand name HP. The newly developed appliances have been designed according to HP'...Read More...
          KI launches new ‘Zig’ table collection

          KI launches new ‘Zig’ table collection

          Wednesday 14th Apr 2021 by clareb
          KI has launched a new Lynn Chadwick sculpture-inspired table collection, Zig. Featuring angular, and folded steel form tapered legs, ‘Zig’ tables are suitable to enhance a variety of settings such as cafes, meeting rooms and collaboratio...Read More...
          Staples.co.uk launches new website

          Staples.co.uk launches new website

          Monday 12th Apr 2021 by clareb
          Staples.co.uk has announced that its new upgraded website has been placed live. The new Staples.co.uk website offers an enhanced customer experience with a dedicated function to optimise for mobile and tablets audiences which have been missing from t...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue