• Financial services risk data security breaches with insecure instant messaging

        • As more people in the financial sector work from home or remotely, the use of free instant messaging apps, such as WhatsApp, is rising to enable remote employees to communicate with their colleagues around the world. However, data from a recent survey from StarLeaf, conducted by Vanson Bourne, has revealed that 78 per cent of IT decision-makers within financial services reported having serious security concerns around the use of free consumer messaging apps.

          The survey revealed that instant messaging is overtaking email, with 61 per cent of respondents in the financial services sector stating it is the most effective way to communicate with remote colleagues, compared to 58 per cent for email. Instant messaging can offer high speed of communication and fast decision-making, which can be crucial in the financial sector to be ahead of the competition and drive higher profits. The transition from email to instant messaging is further reflected in the survey, with 52 per cent of financial services respondents reporting an increase in the use of free messaging apps.

          However, while instant messaging is becoming increasingly popular within the financial services industry, organisations are also expressing concerns about the security of these free apps. 85 per cent of respondents to the StarLeaf survey reported that the security of their instant messaging apps could be improved. These concerns reflect the potential for free messaging apps to undermine corporate network security, opening up financial services organisations to data breaches, and providing a point of entry for malicious hackers looking to disrupt business operations and steal customer data. As corporate networks have grown in complexity, and data breaches can occur from something as simple as sending an email to the wrong person, financial organisations must ensure that security is a priority.

          William MacDonald, Chief Technology Officer at StarLeaf, said, “data security and protection has never been more crucial within the financial industry. With consistent news coverage of cyber-attacks, it is vital for finance firms to remain compliant under the terms of the EU’s General Data Protection Regulation (GDPR). We have already seen high-profile cases this year where high street banks have been hacked and lost sensitive information. It has never been more important for financial services to tighten internal processes for data sharing and to ensure data transmission is secure, so customer and commercial details do not fall into the wrong hands.

          “Financial organisations should engage with vendors that prioritise security and develop their instant messaging solutions in-house, as well as fully own their technology architecture and data centres. Cloud-based solutions are intelligently engineered to allow enterprise users to reliably and securely connect, communicate, and collaborate more efficiently. This allows organisations to choose the jurisdiction of their data jurisdiction so that they know their data remains within their control and cannot be accessed by third-parties.

          “Instant messaging is a growing part of our culture of communication, but financial organisations should adopt the right solutions to minimise risk and protect users’ data. Secure messaging engineered for the enterprise enables a more mobilised workforce to meet and message more effectively, as well as retain customer trust."

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Why standing makes meetings more productive

          Why standing makes meetings more productive

          Friday 10th May 2019 by clareb
          The negative effects of sitting down for long periods has become common knowledge in offices over recent years. To counter concerns, ergonomic changes by HR professionals and office managers have led ...Read More...
          IT employment makes up nearly 1 in 10 of all UK jobs

          IT employment makes up nearly 1 in 10 of all UK jobs

          Thursday 9th May 2019 by clareb
          Employers across the UK posted job openings for more than 162,000 core IT positions in Q1 2019, according to an analysis by CompTIA, the trade association for the global technology industry. IT positions accounted for 9 per cent of all UK job p...Read More...
          Richmond best London borough for career driven women

          Richmond best London borough for career driven women

          Tuesday 7th May 2019 by clareb
          The latest research by Cuckooz Nest, a flexible workspace with integrated creche facilities, has looked at where across the capital is home to the highest proportion of women in work and what professions are leading the drive.   Data from ...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue