“Frama (UK) Ltd promises to deliver great value, first class customer service and an all inclusive transparent pricing structure,” says General Manager Chris Hayes
Frama is the fastest growing Royal Mail approved franking machine manufacturer and service provider in the UK. As a subsidiary of parent company Frama AG, which has a 40 year heritage, customers have access to an extensive range of Swiss manufactured products, produced to exacting quality standards. We also have a UK-based team of highly trained customer service professionals who are committed to delivering the Frama CareS customer service promise.
We also guarantee that we will protect sensitive data. Frama is certified for IT security as per ISO 27001 and FIPS 140-2 Level 3, the highest security requirement for Cryptographic Modules.
One example of how we handle sensitive data is the FramaOnline2 system, this guarantees the secure and efficient updating of every aspect associated with a client’s Frama franking system. FramaOnline2 securely manages the data flow between Royal Mail, a client’s bank and their franking system, as well as creating the data streams necessary to facilitate accurate VAT calculations, ensuring compliance with HMRC.
Ease of use
Ease of use is tightly embedded within our product design; all Frama Matrix franking machines feature the patented ComTouch touchscreen display. With up to 36 ‘one touch’ keys for quick and easy access to everyday franking tasks, the operator interface displays only the information needed as well as available postage funds and ink levels in real-time.
The Frama range is also Mailmark ready. Mailmark is the latest generation of franking indicia from Royal Mail and incorporates a 2D barcode which is applied to mail pieces. In time, all franked mail will carry this 2D barcode, although existing franking formats are still valid.
By switching from stamps to franking, Royal Mail offers users a discount of 34% based on second class and using Mailmark which provides the best value tariff in the franking channel, users can save even more - 2p on second class postage and 1p on first class mail.
With Mailmark, businesses also benefit from a more professional image to mail items, guaranteed accurate postage calculation, and simple tariff updates via LAN download, thus avoiding incorrect pricing.
SMART franking plan
With controlling costs and budget constraints front of mind for companies of all sizes and across all industries, we recognise the frustrations associated with having to deal with multiple invoices and additional charges. When it comes to other office products and technology such as print and telephony for example, it’s become the norm to adopt an all inclusive pricing structure that includes the capital cost of the equipment, associated consumables and maintenance and that’s why we have launched our SMART franking plan.
Customers sign up to a fixed fee per quarter that includes the franking system, service and ink; there are no hidden costs and in addition we don’t charge a fee for loading credit onto the franker; the SMART franking plan is transparent and enables customers to accurately budget ahead.
Frama is a trusted provider for all mailroom services including products, data and solutions. Our range includes electronic letter openers, folding machines, inserters, shredders and more.