Freshworks, experts in customer engagement software, has partnered with Pitney Bowes to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro C-series device.
Pitney Bowes will leverage Freddy to empower users with more effective support through chat interactions. This will be Freddy’s first hardware integration, within a month of its global launch.
With this integration, Freddy will be the first touchpoint for support and onboarding queries from Pitney Bowes SendPro C-Series users. For example, in case of hardware issues like a paper jam, or an upload failure, Freddy, is able to provide device contextual support material for users to resolve the issue seamlessly, and hence minimising the need to call Customer Support. If additional support is required, Freddy can facilitate assistance from Pitney Bowes Customer Support by creating a ticket.
Freddy works in tandem with other C-Series apps to enable self-service and systematically troubleshoot queries. Here are some ways in which the Omnibot makes tasks simpler for customers.
Girish Mathrubootham, CEO of Freshworks said, "our vision for Freddy is to bring the power of AI out to the most distant edges of support for a better service experience. Our partnership with Pitney Bowes expands the capability of their all-in-one sending solution, the SendPro C-series and enables self-service for their customers from the device itself. This further expands on our promise of Freddy as an AI-powered omnibot that is truly omnipresent."
Manish Choudhary, Senior Vice President, Global SMB Products and Strategy, Pitney Bowes added, “the Freshdesk app by Freshworks helps clients easily manage customer support tickets. Integrating with Freddy is the next step to provide enhanced customer engagement through predictive customer service that allows users to be in-charge of their own products, while enhancing the client experience.”
For more information on Freddy the Omnibot, please visit: https://www.freshworks.com/freddy-ai-engine