• Fujitsu to transform front desk operations with the fi-800R

        • PFU (EMEA) Limited, a subsidiary of Fujitsu Ltd., has launched the fi-800R, a new image scanner designed for the front desk environment, combining passport, ID and document scanning. The latest model in the fi-series delivers an innovative compact design with a dual path mechanism that enables staff to complete all of their tasks in one place – meaning ID and documents never leave the customers’ sight. 

          Featuring an Automatic Document Feeder with Fujitsu’s Active Separation technology, the fi-800R makes input smoother than ever, while Automatic Skew Correction eliminates feed errors. The bundled PaperStream software optimises images for downstream processes, as well as extracting information to enrich customer profiles. Automatic Profile Selection, where staff no longer have to spend time sorting documents by format, and 40ppm/80ipm scan speed means customers can get on with their day in record time.

          Mike Nelson, Senior Vice President, PFU (EMEA) Limited said, “in the age of heightened expectations, the fi-800R allows staff working in locations like banks, hotels or hospitals, to provide exceptional customer service, effortlessly. Delivering some of our most innovative features yet, this scanner provides customers with the peace of mind that their data is being kept safe. Front desk staff now have the means to provide seamless service, easily and quickly at the customer’s first point of contact.”

          Taking up half the space of alternative solutions, the fi-800R has been designed for the front desk, or any other place where space is tight. The innovative U-turn path mechanism with Automatic Stacking Technology ejects papers back up through the scanner, removing the need for a front output tray. Reducing the machine’s footprint means the fi-800R can be used in spaces half the size of an A4 sheet.

          The fi-800R is also the first scanner of its kind that doesn’t require a carrier sheet to protect passports, incorporating a return path mechanism that can process thicker items such as ID cards and passports including the MRZ (Machine-Readable Zone) alongside A4 documents. In addition to the obvious benefits of saved time and effort, this means documents stay in sight of the customer – supporting GDPR compliance.

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