Digital transformation is here and it's here to stay. Yet, many organisations from all sectors are encountering the same problem: understanding what digital transformation is. While they are trying to move towards digitalisation and automation, Kyocera Document Solutions Europe has revealed the formula to achieve a successful digital transformation: Tech, processes, and people.
The first step of the process is to understand and embrace new technologies. Digital transformation is the way in which new technology can be deployed in order to change the way that businesses operate and add value to organisations. According to Kyocera’s Business Digitalisation in Europe Outlook 2019, this transition may already be underway given that 63 per cent of organisations surveyed in the study have already digitised more than half of their documentation.
Michael Powell, Expert Software Product Management at Kyocera Document Solutions Europe said, "all companies know that the basis for evolution is to carry out a process of Digital Transformation. Although it is important to know that Digital Transformation is more than just about moving towards digitalisation, it is rather a slow process of transition rather than jumping in at the deep end with swathes of automated processes and digitised documentation right from the off.
“To carry out this process, the first step has to be a change in business culture. From there, we must assume that the transformation is a combination of new technological tools, which in turn make companies rethink their workflows and processes. Throughout this all, the people of any organisation are the foundation. It is fundamental that businesses understand that the employee is the driver of the Digital Transformation from within the company itself.”
However, the report also reveals that 11 per cent of businesses are entirely unfamiliar with digital solutions. Despite the fact that these solutions are on the market, many firms are unaware as to what they have to offer their organisation. Learning about how they can provide an advantage is essential in digital transformation.
The next step is focus on processes. Kyocera’s survey that for every 10 departments in an organisation, only two have automated the majority of their tasks. This proves that the digital transformation journey for most firms is still a work in progress. However, there are reasons to be optimistic as seven out of 10 have automated at least some high priority tasks, leaving just one in 10 departments as having failed to automate at least 25 per cent of their tasks.
What this does reflect though is that businesses need help in taking the next step on their path towards Digital Transformation. With 45 per cent of businesses currently automating high priority tasks and planning to automate low priority tasks in the future, they will be looking for the tools and methods to enable them to implement such plans to streamline processes and optimise their tasks.
Finally, it is vital to understand that people are at the core of digital transformation. All companies constantly aim to improve efficiency and make their processes ever more intelligent. Nonetheless, this is only possible due to the people who carry out a digital transformation strategy, and for this to be successful they must be well-informed and given the right tools. In fact, 28 per cent of businesses express a concern about user resistance posing a threat to the transition, representing a major obstacle.
Michael added, "digital transformation is not just about technology, but about rethinking how a process can be made more agile and automated. All this is done by people with the aim of improving the quality of our workforces.”