• Panasonic announces full integration of SIP products with Netcall

        • Panasonic has announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction.

          Netcall’s Liberty Converse solution is an omnichannel contact centre solution incorporating all of the communication channels that a customer can use to engage a business-like voice, SMS and email. Built with the customer in mind, this solution overcomes the challenges businesses face when trying to integrate all channels. Converse removes roadblocks caused by broken processes and IT bottlenecks, improving service speeds and allowing agents to perform to their potential. 

          The Liberty Platform has helped over 600 organisations in financial services, insurance, local government and healthcare to make life easier for the people they serve.

          Craig Rimmer, UK Sales Manager for Panasonic Communication Solutions said, “this powerful combination of Netcall and Panasonic integrated technologies allows organisations to enhance their customers’ experience, by means of contact centre and conversational messaging solutions. It further underlines Panasonic’s commitment to ensure our customers have access to the very best communication solutions on the market and can deploy them quickly and with confidence.”

          Mark Holmes, Chief Sales Officer at Netcall added, “joined-up customer experience starts with a joined-up tech stack. We’re delighted that Panasonic’s SIP communication solutions are now integrated with our Liberty Converse contact centre solution. Being vendor-agnostic, it’s important to us to ensure our solutions connect with our customers current infrastructure.”

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Lexmark achieves supply chain security certification

          Lexmark achieves supply chain security certification

          Wednesday 8th Jul 2020 by clareb
          Lexmark has achieved the ISO 20243 standard, becoming the only printer manufacturer to gain this supply chain security certification. The ISO 20243 standard is a set of requirements and recommendations for mitigating maliciously tainted and cou...Read More...
          Sharp provides prepay table service app to hospitality industry

          Sharp provides prepay table service app to hospitality industry

          Tuesday 7th Jul 2020 by clareb
          Sharp Business Systems UK Plc (SBSUK) has announced its partnership with QikServe, offering a mobile prepay solution to help bars and restaurants come back from COVID-19. The Preoday smartphone application seamlessly integrates with Sharp’s sta...Read More...
          Dynabook adds new Satellite Pro C50 to notebook range

          Dynabook adds new Satellite Pro C50 to notebook range

          Tuesday 9th Jun 2020 by clareb
          Dynabook Europe has launched the Satellite Pro C50, a budget-conscious business laptop that has been engineered to provide users with all the tools needed for a productive working day.  Equipped with a variety of performance, connectivity and s...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue