Royal Mail Group’s express parcel business, Parcelforce Worldwide, has introduced a new ‘Quote and Book’ service on its website as pat of series of web enhancements.
The new ‘Quote and Book’ service makes it easier for customers to find the best price and service option for their parcel delivery.
Gary Simpson, Managing Director of Parcelforce Worldwide said, “we continuously review and improve our service to make sure we give our customers what they need. Business owners are increasingly pushed for time. They want to be able to do more and more online in one place and at one time. We are pleased to introduce these changes, which we hope will help our customers organise the most efficient and cost-effective delivery services all at the click of a button.”
The company has also streamlined its online booking tool, making it easier to use for non-account customers and individuals. They will now be able to get a quote, compare delivery options and prices at a glance, check the validity of the postcode entered, and book a collection all in one place.
Another recent development is its changes to the way information about tracked items is displayed on its website. There is now a user-friendly visual display status bar showing where a parcel is in its journey, enhanced summary messages explaining the last tracked location of the parcel and next steps, and a new proof-of-delivery signature that is automatically displayed on the same screen.
Parcelforce Worldwide used feedback gathered from customer research to create the new function, which combines two separate online services into one. Parcelforce Worldwide provides parcel services to the business-to-business, business-to-consumer and consumer-to-consumer market segments.