• UK councils missing out on additional efficiency gains

        • Local councils are missing out on efficiency gains, according to the findings of a new Freedom of Information (FoI) request, which discovered that councils are only deploying productivity-boosting software in certain departments. 

          Y Soft Corporation, that requested the information, sought to discover how councils are currently using technology to improve efficiencies, as well as what their future investment plans are. The FoI request found that whilst 71 per cent of councils currently use workflow tools to digitise scanned documents in some capacity, these workflows are only being deployed in specific council departments, and aren’t being used across the board.

          When asked what processes have been automated through scan workflows, councils answered:

          • Finance management – 43%
          • Benefits - 34%
          • Housing – 29%
          • Planning – 20%
          • HR – 7%
          • Council tax – 5%

          Nick Parkes, Regional Sales Manager at Y Soft said, “given that almost three quarters of councils use workflow tools, I would expect to see the tools being used both more consistently and also across a broader range of processes. Whilst it’s great that councils are taking advantage of the efficiency gains that can be realised through automated workflows to an extent, there is still a huge way for local councils to go in terms of realising productivity improvements. The vast majority of councils have already invested in this technology and with digital transformation the topic on everyone’s tongues, council’s may have been looking at how this can be part of a wider strategy. They should now look at how they can roll it out across as many processes as possible to ensure they get the most out of their investment, improve efficiencies as much as possible and work towards their digital transformation goals.”

          An area in which automated scan workflows can really have an impact is in the HR department, but only 7 per cent of councils using these tools are deploying them. As an example, a local council may need to receive a paper copy of a health and safety form from every employee, but needs to store a digital version of these forms in a secure location.

          This is a very time-consuming process, but with automated digital document workflows, the manager will simply scan all of the documents as a batch and through a pre-allocated barcode, each document will be automatically and correctly named and saved in the appropriate place, whilst those who need to be aware of the new document are alerted to its presence.

          Nick concluded, “real productivity gains happen when automated workflows eliminate time-consuming steps. The FoI results clearly demonstrate that councils realise this, but in order to optimise existing investments, councils should now look at what additional processes they can automate and think about the bigger picture of digital transformation. Local councils should look at both customer-facing processes that can be streamlined, as well as aiming to automate digitisation of paper based documents, in order to truly increase productivity.”

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Why 2019 will be the year of the great office escape

          Why 2019 will be the year of the great office escape

          Monday 10th Dec 2018 by clareb
          Thanks to developments in technology, the workplace, and the expectations surrounding it, have changed over the last few years resulting in more and more workplaces embracing a mobile working policy. According to a report issued this year, 70 pe...Read More...
          Key factors for SMBs adopting an end-to-end business management solution

          Key factors for SMBs adopting an end-to-end business management solution

          Thursday 6th Dec 2018 by clareb
          As digital transformation gathers pace, and cheaper and easy to deploy cloud solutions hit the market, having a dedicated end-to-end solution for business management not only becomes more feasible, but a necessity to stay competitive. Chris Nichols, ...Read More...
          Businesses join consumers in abandoning the high street

          Businesses join consumers in abandoning the high street

          Wednesday 5th Dec 2018 by clareb
          With major retailers disappearing from UK high streets on an almost daily basis, as consumers turn their backs on bricks and mortar stores, a new report from full-service e-commerce agency, PushON has uncovered that it isn’t just cons...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue