Data is the key to transforming any business. Accelerated by COVID-19, businesses have started to become more data-driven and embrace digital transformation strategies. Failure to understand data, what a business has, and what a business needs, is compromising far too many digital transformation plans, and leading businesses to waste years on projects that ultimately, will never deliver.

In cooperation with Censuswide, Oxylabs surveyed 500 UK-based and 501 US-based senior data decision-makers from UK and US financial services companies, gathering insights on attitudes towards data collection in the sector.

The modern classroom is more dynamic than ever, with the influx of new technologies in the last few years leading many schools, colleges, and other educational institutions to reimagine their learning environments to meet the needs of the modern digital learner.

In a new report from ecommerce delivery technology experts, Metapack uncovers the effect of negative delivery experiences on consumer shopping behaviours. Amid the shift to online shopping, the research dives into consumer delivery experience across the UK, France, and Germany and reveals that over two-thirds of consumers are less inclined to shop with a retailer after hearing of a negative delivery experience.

Half of consumers (50%) say they wouldn’t be willing to pay more to receive good customer service and just a fifth (21%) say they would be willing to pay over 10 per cent more. That’s according to a new consumer survey conducted by Enghouse Interactive.

Software company, Freshworks Inc has announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021.