While cyber security needs round-the-clock consideration, the process of mitigating risk should not be onerous, but rather positive. These risk assessments are about being prepared to meet the challenges as they happen, rather than having to take remedial action later down the line.
While many businesses over the last few years have recognised the need for consumer choice and adopted new channels as a result, TelcoSwitch believes that ensuring these channels are properly integrated and synchronised with one another is just as crucial so that a positive customer experience can be maintained.
Quadient has announced the findings of a survey into shopping behaviour and parcel delivery expectations, as consumers prepare for Black Friday and Christmas. The survey of 1,000 UK respondents conducted in October 2021, highlights the need for reliable incoming parcel management as delivery volumes continue to rise.