Ascertus Limited has realised a 10 per cent year-on-year growth in revenue in 2020-2021 over the previous financial year. Underpinning this business growth has been a nearly 100 per cent increase in iManage Work document and email management solution deployments in the cloud.
The key drivers for the uptake of iManage Work in the cloud across the professional services firms and corporate sector have been the ability to efficiently work from home, business need for agile collaboration similar to that in a physical workplace environment and company IP and data protection.
Roy Russell, CEO of Ascertus said, “despite the operational difficulties experienced by many in 2020, we ensured that our customer service didn’t suffer. We continued to look after all of our clients and employees whilst achieving business growth without impacting delivery costs and timescales, making staff redundancies or demanding salary sacrifices. Last year provided a good opportunity to also take stock, identify areas of improvement across all areas of business and make investments to poise ourselves well for this year and beyond. We are very optimistic about business in 2021 and have good reasons to be upbeat about the future.”
To reflect the changed requirements of the market, Ascertus has re-organised the business and recruited new staff, growing the headcount by 30 per cent in the last few months. The company has continued to increase resources in the Project Management and Consultancy teams. Notable appointments include experienced consultants with an understanding of iManage products for Records Management and Contract Intelligence. Ascertus has also invested in new customer relationship management (CRM) and support helpdesk systems and made significant improvements in internal processes across the implementation lifecycle of projects.
Last year, Ascertus jointly formed an alliance, The Global Efficiency Group, that brought together six leading specialists in information and document lifecycle management, to offer tailor-made solutions to some of the largest international professional services firms and big corporates across the globe. Membership of this alliance places Ascertus well to service customers worldwide.
In 2021, Ascertus has expanded its portfolio to include new solutions such as knowledge management, contract management, security process management, and case/matter management.
Roy added, “2020 has been quite a ride. As for many businesses, it wasn’t an easy year for us, and yet we have built up massive momentum. We’ve proved that we are a resilient business that can not only withstand the unforeseen vagaries of the world that we live in today but also thrive despite the difficulties. We’re energised for the coming year and ready to welcome onboard customers looking for a friendly, positive partner, who can provide a mutually beneficial business relationship.”