• 62% of consumers will shop on Black Friday and Cyber Monday

        • 62% of UK consumers will be shopping on Black Friday and Cyber Monday, new research by Omnico has found.

          Omnico questioned 1200 consumers about their plans for Black Friday (25th November) and Cyber Monday (28th November), as part of the second Omnico Retail Gap Barometer which explores how retailers are meeting changes in shopper behaviour. 46 per cent of respondents said they will buy online with home delivery while only 19 per cent will opt for click-and-collect.

          More than half (51%) of those shopping online or via a mobile app said they will do so because of the home delivery options, while 47 per cent said it was for the convenience of being able to shop at any time of the day. For 41 per cent it was because they could avoid queues.

          The survey also revealed that 92 per cent of Black Friday and Cyber Monday shoppers are unhappy with returns policies for goods bought online and want to be offered more options including returning goods to a shop, or sending them back from their home using a courier or from a third-party pick-up point.

          Mel Taylor, CEO, Omnico Group said, “our survey shows that retailers facing the Black Friday and Cyber Monday onslaught need to be fully prepared for all the options that shoppers today are now demanding. Retailers must make it easy for consumers to browse, buy and return goods as they wish, particularly during these busy periods. They have to use technology to adapt to what shoppers want.”

          Please follow this link to the full report: www.retailgap.com

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • 2/3 employees concerned about catching COVID-19 at work

          2/3 employees concerned about catching COVID-19 at work

          Monday 17th May 2021 by clareb
          More than two-thirds of employees (68%) are worried about contracting Coronavirus when they return to their place of work after UK restrictions ease, a new survey has found. The survey, carried out by JD Cooling Group, an independent supplier of...Read More...
          2/3 European businesses to increase IT spend in 2021

          2/3 European businesses to increase IT spend in 2021

          Tuesday 11th May 2021 by clareb
          Dynabook Europe has revealed the results of its new research report, ‘The Hybrid Shift: Managing an increasingly remote workforce’, which shows that 65 per cent of European IT decision-makers have access to increased IT budgets this year ...Read More...
          Totality Services marks World Password Day with top tips

          Totality Services marks World Password Day with top tips

          Thursday 6th May 2021 by clareb
          Since 2013, the first Thursday of May each year marks World Password Day, promoting better password habits to stay safe online. With so many people working at home due to the ongoing pandemic, often without the IT support and protection provided...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue