The business landscape is ever-evolving, and the COVID-19 pandemic saw digital transformation accelerate by several years. This means digital fluency is becoming the norm for businesses. As a result, business owners need to look at digital strategy as part of their succession plans.
Within these processes of digitalisation, smart technologies and big data are set to dominate for their simple, powerful applications, attractive for being plug-and-play, scalable, and easily integrated into existing systems.
Matthew Margetts from Smarter Technologies Group shares seven ways smart technologies hold appeal for potential buyers.
Maximised productivity
Smart technologies provide data insights on whole-operations performance. This allows business owners to quickly identify areas of improvement. It also creates scope for digital twinning and low-risk strategic methodologies with far reduced risk.
Fine-tuned customer service
By streamlining processes and ensuring clear workflows, customer service employees will be motivated and unhindered in providing exceptional customer service. These technologies allow for monitored customer engagement with products and solutions. This creates opportunities for personalised user experiences, audience building, and enhanced delivery.
Guiding automation
Automation allows employees to perform their roles more efficiently, apply themselves to more complex processes and innovation, and provide more personalised interactions with customers.
Employee satisfaction and working conditions
Smart technologies affect employees in many ways. They can serve as the tools they use to best perform their roles. Equally, they can ensure optimal workplace conditions, wellbeing, and health and safety measures. This has a knock-on effect when it comes to staff retention and productivity.
Monitoring for management
Effective monitoring is the cornerstone of effective management. Whether on a single project basis or across entire value and supply chains, smart technologies provide real-time data insights on single assets or entire systems. This has the potential to revolutionise management.
Sustainable practices
Understanding resource usage is the first step in preventing waste and securing the most sustainable approach. Smart technologies map usage and identify areas of potential behaviour shifts. This guides businesses in sustainability initiatives and the adoption of greener processes.
As environmental compliance requirements become more onerous, this data is collected and securely stored on a cloud-based dashboard for compliance reporting.
Agility and flexibility
The most effective corporate strategies are interlinked with digital strategies. There is a tactical benefit to the collection and analysis of data, but it also provides flexibility to adapt to conditions as required. This provides a level of resilience that is attractive for safeguarding revenues and investments.
