Almost three quarters of the nation fear their personal details will be stolen every time they hand over bank details and email addresses to companies, it has emerged.
 
The general distrust of organisations and web-based stores emerged in a study of 2,000 adults, which also revealed around one in five have already had their personal data stolen. Almost a third of these victims had been left out of pocket as a result.
 
Commissioned by cybersecurity company, BullGuard, the research found the typical adult believes their personal details are held by 40 businesses on average.
 
Paul Lipman, CEO at BullGuard said, “as the results show, the way companies use data really is a huge concern for customers.
 
“This has particular relevance in the wake of the Dixons Carphone hack in which millions of customer records have been compromised.
 
“And clearly these worries are justified because the number of people who are victims of identity fraud is worryingly high.

“While the emphasis should be on companies preventing fraud, realistically we as customers have to be vigilant and careful about who we give out our data to.”

Key Findings:

• Two thirds are concerned that their data may have been stolen without their knowledge

• 65 per cent of those who had their data stolen as a result of a company hack worry that their data could still be used maliciously

• The most concerning repercussions of a company being hacked are identity fraud (71 per cent), theft of their credit card details (69 per cent) and stolen bank details (64 per cent). 

• Just under 1/2 respondents have stopped or avoided using a particular site or service because they don’t trust them

• 48% don’t believe businesses do enough to protect their customers’ personal data

• 45% think companies do not consider security to be a priority in the slightest
  85 per cent believe companies put profits before the security of customers

• Almost 1/5 do not believe potentially huge fines of up to £20 million, imposed by the Information Commissioners Office, are enough

• Firms that make contact after their customers’ data was compromised took 11 days on average to finally get in touch – 1 in 5 had to contact the company themselves

• 1/3 didn’t feel the company involved was helpful in dealing with the problem when they made contact

• 40% said the communication was ‘unsympathetic’ or ‘blunt’

• 80% believe companies have been hacked but have covered it up

The BullGuard research also found five per cent have even had their kids accounts hacked. And a quarter know someone who has had their details stolen or misused.

Paul Lipman, CEO at BullGuard added, “the response from companies to data breaches simply is not good enough as far as customers are concerned.
 
“They want to be reassured and want to see quick and decisive action - but this is not the experience of many of those polled. It’s really important companies accept their responsibilities in protecting customer data.
 
“Despite the recent introduction of GDPR in which customer data is supposed to be securely locked down by law, people are still clearly concerned about their personal data being stolen and compromised.”