A quarter of UK retailers now exclusively offer digital receipts

New research of UK retail outlets has revealed that 84 per cent of stores now offer digital receipts and 24 per cent no longer offer paper alternatives at all.

Digital receipts are becoming ever more prevalent throughout the UK, as increasing numbers of stores ditch paper receipts in favour of a more environmentally friendly alternative.

The eco credentials of digital receipts aren’t the only reason that stores are shunning paper receipts, however. Digital receipts also provide invaluable opportunities for data collection, enabling companies to improve the customer experience through careful analysis of customer data.

eyosretail has carried out research of almost 30 UK retailers. The survey found that 76 per cent of the stores analysed offered paper receipts. A high percentage (84%) offered digital receipts, while 60 per cent gave customers the option of both paper and digital receipts.

The research found that four in 25 retailers (16%) provide customers with paper receipts only. Interestingly, a greater percentage (24%) of retailers have started to rely exclusively on digital receipts.

The carbon footprint of a paper receipt is considerable, with each receipt emitting an estimated 2.5g of carbon during its lifetime. This includes all stages of a paper receipt’s production, together with any time spent in transit from a production facility to a warehouse and then eventually the store where it’ll be used.

Simon Harris, Sales Director at eyosretail said, “our research around digital receipt offerings from UK retailers is interesting as it shows how far things have progressed in cutting out paper receipts altogether.

“The environmental impact of them, whilst not commonly known, is enormous so we would always advise consumers to ask for a digital receipt if it’s not offered in-store, plus it's much more convenient if you ever want a refund or return."

More News
6 minutes ago
Wickes hails marketing automation at Internet Retailing Expo
Retailer Wickes has hailed marketing automation at the Internet Retailing Expo event following a £7m revenue boost using machine learning.
53 minutes ago
DURABLE expands signage range with aluminium snap frames
Durable has announced the expansion of its existing signage range with the launch of new Snap Frames in A4, A3, and floor stand options.
2 hours ago
Sharp/NEC to launch new collaboration displays
Sharp NEC Display Solutions Europe is launching the new Sharp LC Series collaboration displays with infrared touch technology in 65”, 75”, 86” model sizes.
2 hours ago
Abloy UK appoints new Commercial Product Manager for Aperio
Abloy UK has appointed Jason Boyce ASyl as the new Commercial Product Manager for Electronic Access Control, specialising in the Aperio access control solution.
2 days ago
IT recycling company announces 100 new jobs
Vyta Group, an Irish secure IT recycling company, has announced that it will create 100 new jobs over the next two-and-a-half years.
2 days ago
78% UK consumers unlikely to buy from retailers with poor delivery
New research has revealed the extent of negative delivery experiences on customer loyalty, with 78 per cent of UK consumers stating they are not likely to shop with a brand again following a below par experience.
2 days ago
Connected workplace culture key to productivity and profits
The key to unlocking employee productivity is to cultivate a ‘connected culture’ in which staff finds it easy to communicate with one another, business leaders have been told.
3 days ago
Tech company sees no improved productivity in four-day week
An employer who introduced a four-day working week for his staff has hailed it a success but warned there is no evidence that it has led to improved productivity.
1 week ago
Abloy UK announces new SMARTair training course
Abloy UK has launched a new free SMARTair training course at its Digital Access Solutions Academy, helping installers to gain an understanding of the wireless access control system.
1 week ago
Fresh Relevance and LoyaltyLion team up for online retailers
Fresh Relevance and LoyaltyLion are enabling online retailers to leverage customer data from their loyalty programs to serve tailored experiences through a new integration between the Fresh Relevance personalisation platform and the LoyaltyLion loyalty and engagement platform.

Login / Sign up