With branches across the country, Al Rayan Bank PLC is the UK’s only wholly Sharia compliant retail bank, operating without interest. It recently chose Annodata from two other providers to give them the exact printing services it needed.
Having consolidating its portfolio of IT suppliers and updating its service contracts to ensure that they could fully support the business, Al Rayan Bank realised its print estate was no longer fit-for-purpose and needed to be overhauled.
Matthew Glover, Head of IT & Change Delivery at Al Rayan Bank said, “in our head office we were maintaining five multi-functional devices (MFDs) which were not meeting our requirements; we had little visibility over what was being printed and by whom. Confidentiality was also a risk as we needed to avoid a ‘print and sprint’ situation: sending a job to the printer and then racing to collect it safely. As a regulated bank, we must always be vigilant that documents cannot end up in the wrong hands.”
Annodata rationalised Al Rayan Bank’s MFDs, replacing them with Canon devices complete with the manufacturer’s print management software Papercut with PIN-release function to improve security. The PIN-release function means that no printing job is left unclaimed and this is met by further benefits of more visibility and control over who is printing what, allowing for better cost management and allocation.
Matthew continued, “we had already held a good working relationship with Annodata for several years, having sourced our IT hardware from them. But we were keen to make sure we got best value from our new print supplier and opened up the tender process. Annodata immediately recognised what our pain points were and had the flexibility to design a solution that could meet our exacting requirements.”
Since moving over to Annodata’s new print solution, Al Rayan Bank’s print outputs have improved, largely because of the use of Papercut. Jobs that are left unclaimed get erased from the print log after 24 hours, resulting in healthy savings on paper and toner.
Mathew added, “Papercut has been an enormous help for us, having helped us to save money and improving our security. Before rolling out the solution, Annodata took us through the software to ensure we fully understood the features and the benefits. It has given us much more control, visibility and flexibility, so we are looking to roll it out to all of our branches and offices across the country.”