Twofold provide and support physical, digital and hybrid mailroom solutions
Twofold was established fifteen years ago following a management buy-out of the mailing, envelope and document security business of Bottomline Technologies. Today, the company provides a comprehensive set of end-to-end solutions designed to enable its nationwide customer base to automate key business processes and improve content management, resulting in improved efficiency and increased productivity.
The business has two divisions. Twofold Mailing provides physical mailroom equipment that enables organisations to process paper more efficiently, while Twofold Consulting delivers tailor-made enterprise-wide document scanning, data capture and workflow solutions, alongside a range of business process improvements, proven to increase productivity and cut costs.
Twofold provides a market leading range of incoming and outgoing mail sorting options spanning the physical, hybrid and digital mailrooms. The company’s physical mailroom products include franking machines, folder inserters, letter openers and scanners; equipment designed to enable employees to process paper-based documents fast and efficiently.
The time and costs associated with manually sorting large volumes of incoming mail and routing information to the correct department, as well as processing outgoing items can soon add up. It’s well documented that time-intensive manual processes often reduces customer response times and can increase the risk of data loss and exposure. Twofold solutions modernise the traditional mailroom - digitising hard copy, automating data capture, classification and extraction of incoming and outgoing mail and providing seamless integration within document management systems - reduces cost, increases accuracy, saves time and drives business process efficiency.
Twofold’s hybrid mail solutions provide companies with the opportunity to significantly reduce postal costs, increase efficiency in the entire postal process, improve productivity, ensure compliance and eliminate duplicated effort in processing communications without the need to commit to capex. Hybrid mail is a one stop service which provides a range of solutions for electronic to physical mail preparation, providing a fast and reliable way to produce and deliver invoices, statements and time-sensitive notices.
Earlier this year, Twofold was awarded the Kofax Partner of the Year award for the EMEA region. Twofold was the first UK-based Kofax reseller to be awarded Diamond Partner status and is today just one of two accredited UK companies. This reinforces the firm’s capability and proficiency in implementing and supporting Kofax’s market-leading document scanning and data capture tools designed to improve business processes and workflows.
In May, Lexmark acquired Kofax and Twofold was appointed a Lexmark Official Business Solutions Dealer. This accolade provides the firm with a platform to further enhance its customer offering, by providing and maintaining an extensive range of printers, scanners and multifunctional devices to further complement its already comprehensive suite of solutions and services to better manage the flow of information into and out of its customers’ businesses.
Twofold is committed to reducing environmental impact within its own and its customers’ operations and as part of its new strategic partnership with Lexmark, the company will work toward achieving Carbon Neutral printing for every Lexmark printer it sells.
Twofold will help customers implement initiatives that will reduce paper, minimise waste and lower energy usage, and will work with the Carbon Neutral Company to offset the carbon associated with every page its customers print.