• BT creates further 500 UK and Ireland jobs to boost service

        • BT has announced a boost to the UK and Ireland jobs market by recruiting for another 500 jobs in customer service. The new roles are in addition to the previously-announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.

          BT Consumer is growing its UK and Ireland staff numbers in order to meet its commitment to answer 90 per cent of its customers’ calls in the UK and Ireland by the same date.

          The majority of the roles will be frontline positions in customer care for BT Consumer with the biggest beneficiaries to be the contact centres in Swansea, Warrington, Doncaster and Accrington. Other new jobs will be across the UK and Ireland.

          The company will also be offering current Manpower agency staff the chance to convert their role into a permanent job working directly for BT.

          Libby Barr, Managing Director of Customer Care at BT Consumer said, “we are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels.

          “We are going to answer 90 per cent of our customers’ calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full time jobs working for BT. In fact, we will be recruiting for an extra 500 positons, which will be a dramatic increase in what we said we’d do.”

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Lexmark introduces cloud fax models for Lexmark GO Line

          Lexmark introduces cloud fax models for Lexmark GO Line

          Wednesday 3rd Mar 2021 by clareb
          Lexmark has launched new cloud fax models for the Lexmark GO Line series of multifunction products (MFPs). These new models combine optional cloud fax from etherFAX with standard Wi-Fi and Cloud Connectors. The new models include five...Read More...
          Sharp extends Workgroup A4 range with new entry level devices

          Sharp extends Workgroup A4 range with new entry level devices

          Tuesday 2nd Mar 2021 by clareb
          Sharp has announced the addition of four new compact high-speed monochrome MFPs and printers to its A4 line-up. The high-performance MX-B467P/MX-B467F and MX-B427PW/MX-B427W offer fast print speeds, security enhancements and wireless connectivity fea...Read More...
          Staples.co.uk makes donation to Help a Child to Learn Campaign

          Staples.co.uk makes donation to Help a Child to Learn Campaign

          Tuesday 2nd Mar 2021 by clareb
          Staples.co.uk, which is now part of the EVO Group of Companies, delivered over £22k of school and stationery supplies to support the Help a Child to Learn campaign. The delivery included a range of stationery and educational supplies from pens,...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue