Features
70% UK consumers less likely to use retailer with bad delivery
In a new report from ecommerce delivery technology experts, Metapack uncovers the effect of negative delivery experiences on consumer shopping behaviours. Amid the shift to online shopping, the research dives into consumer delivery experience across the UK, France, and Germany and reveals that over two-thirds of consumers are less inclined to shop with a retailer after hearing of a negative delivery experience.
Customers want great better service at no extra cost
Half of consumers (50%) say they wouldn’t be willing to pay more to receive good customer service and just a fifth (21%) say they would be willing to pay over 10 per cent more. That’s according to a new consumer survey conducted by Enghouse Interactive.
Companies resolved employee IT issues 23% faster in 2021
Software company, Freshworks Inc has announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021.
How to enhance employee organisation and productivity
Organisation is widely known to enhance productivity; if your workload is well-managed, office space remains structured, and personal development efforts allow you to grow, then you’ll be on track to succeed and flourish. However, this isn’t only the responsibility of individual employees; there are indeed lots of things that employers can do too.
Five public sector data and analytics trends
We are leaving behind a radically transformative time for public sector data and analytics and are now looking ahead to the future. Since the onset of the pandemic, many public sector organisations have accelerated their digital transformation programmes and achieved significant improvements in the maturity of organisational capabilities for digital and data.
Over three-quarters organisations suffered downtime despite measures in place
Acronis's annual Cyber Protection Week Global Report shows that 76 per cent of organisations experienced downtime due to data loss, a 25 per cent increase from 2021. With more companies coming online during and since the pandemic, there are more cyberattacks than ever before and downtime is an all-too-common result.
Engaged employees: creating a successful contact centre
The past year has seen a surge in job resignations. In the UK, 19 million workers reportedly handed in their notice between March and July 2021, leaving more than 10 million job vacancies. And it is a trend that is set to continue. A recent survey of 1,000 UK workers revealed that almost a third (29%) are considering moving to a new job this year. It’s become clear that employee engagement, the emotional commitment the employee has to the organisation and its goals, is in turmoil.
Public sector organisations are leading in multi-cloud adoption
Nutanix has announced the public sector findings of its global 2022 Enterprise Cloud Index (ECI) survey and research report, which measures enterprise progress with cloud adoption. The research showed that more public sector organisations than average have adopted multi-cloud as a primary IT operating model, outpacing the global average. Adoption is expected to nearly double from 39 per cent to 67 per cent in the next three years.

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