• Computacenter retains top spot in end user services rankings 2016

        • European IT provider, Computacenter, has announced that it has retained its number one ranking in satisfaction ratings for end user services for the third year running in the UK Whitelane Outsourcing Study 2016.

          The study, conducted by Whitelane, surveyed 250 participants of the top IT spending organisations in the United Kingdom to evaluate over 800 unique IT outsourcing contracts. In total, 27 IT service providers were ranked based on their clients’ perception with fluctuating contract numbers per provider. Computacenter ranked above names such as HP, IBM and Atos, receiving a satisfaction percentage of 76% for end user services, 8% higher than the market average.

          Kevin James, UK Managing Director said, “we are delighted to have again been recognised as the top performing organisation for end user services, which are at the very heart of our strategy. We at Computacenter take pride in receiving such great feedback from our customers and use this as a foundation for continuous improvement. We aim to set the industry standard for customer satisfaction and contract renewals, which inevitably are inextricably linked.  We are excited and proud of the survey results, which are a validation of our ‘customer first’ mantra.”

          The study revealed that 90% of customers surveyed would renew their contract with Computacenter, which saw the company claiming the number one place in this category. From an overall European perspective, Computacenter climbed to second place in end user satisfaction rankings, scoring 7% higher than market average with a score of 77%. When considering contract size against satisfaction rate, Computacenter, for the second year running, ranked higher than the market average. 

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