• Computacenter retains top spot in end user services rankings 2016

        • European IT provider, Computacenter, has announced that it has retained its number one ranking in satisfaction ratings for end user services for the third year running in the UK Whitelane Outsourcing Study 2016.

          The study, conducted by Whitelane, surveyed 250 participants of the top IT spending organisations in the United Kingdom to evaluate over 800 unique IT outsourcing contracts. In total, 27 IT service providers were ranked based on their clients’ perception with fluctuating contract numbers per provider. Computacenter ranked above names such as HP, IBM and Atos, receiving a satisfaction percentage of 76% for end user services, 8% higher than the market average.

          Kevin James, UK Managing Director said, “we are delighted to have again been recognised as the top performing organisation for end user services, which are at the very heart of our strategy. We at Computacenter take pride in receiving such great feedback from our customers and use this as a foundation for continuous improvement. We aim to set the industry standard for customer satisfaction and contract renewals, which inevitably are inextricably linked.  We are excited and proud of the survey results, which are a validation of our ‘customer first’ mantra.”

          The study revealed that 90% of customers surveyed would renew their contract with Computacenter, which saw the company claiming the number one place in this category. From an overall European perspective, Computacenter climbed to second place in end user satisfaction rankings, scoring 7% higher than market average with a score of 77%. When considering contract size against satisfaction rate, Computacenter, for the second year running, ranked higher than the market average. 

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • McAfee LiveSafe to provide protection on all Fujitsu Consumer PCs

          McAfee LiveSafe to provide protection on all Fujitsu Consumer PCs

          Wednesday 5th May 2021 by clareb
          McAfee has announced a new evolution of its partnership, including a multi-year extended agreement, with Fujitsu Client Computing Ltd (FCCL) to deliver best in class consumer security solutions to FCCL device users.  As consumers and ...Read More...
          Softcat launches new digital platform to improve customer experience

          Softcat launches new digital platform to improve customer experience

          Friday 9th Apr 2021 by clareb
          Softcat, an IT infrastructure solutions and services provider, has unveiled a new digital platform to improve the customer experience and simplify the world of IT. Softcat’s new website supports the company’s ambition to disrupt the trad...Read More...
          Dynabook unveils Satellite Pro E10-S for education sector

          Dynabook unveils Satellite Pro E10-S for education sector

          Friday 19th Mar 2021 by clareb
          Dynabook Europe has announced the Satellite Pro E10-S, a new 11.6” device designed for learning, built for mobility, with enhanced durability, affordability, usability and manageability.  The Satellite Pro E10-S has been built with all th...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue