• EE brings back all customer service calls to the UK and Ireland

        • EE has announced that all of its EE Pay Monthly, Pay As You Go, Broadband and TV customer service calls are now being answered by customer service staff in the UK and Ireland, marking a first for the industry. The move is the latest in a line of initiatives EE has introduced in its drive to become number one for service in the UK mobile industry.

          As part of the move, EE, part of BT Group, has created over 1,000 new jobs in the UK and Ireland across its North Tyneside, Darlington, Plymouth and Merthyr Tydfil sites.

          Marc Allera, EE CEO said, “customer service is a top priority for us, and 2016 was a landmark year in the service that we provided to our customers. We’ve delivered on the pledge we made last April to answer all EE customer service calls in the UK and Ireland, and are making strong progress towards our commitment to expand EE’s superfast 4G coverage to 95% of the UK landmass by 2020. We’re passionate about making our service the best in the industry, so you can expect more to come soon.”

          Customers are now benefitting from the latest updates to the My EE app, which provides people with more flexibility and control over their account, including checking data usage, available allowances and add-ons, as well as getting advice on everything from how to pay their bills to checking their balance on-the-go.

          In late 2016, EE also launched an innovative Network Status Checker tool to provide real-time and personal updates to customers about network performance. Customers can set tailored alerts for places that are important to them, such as their place of work, their home or the home of a loved one, and they will receive personalised alerts if there are network issues.

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • TalkTalk Business’ MPLS network implemented at Multi-Academy Trust

          TalkTalk Business’ MPLS network implemented at Multi-Academy Trust

          Thursday 5th Sep 2019 by clareb
          Stowe Valley Multi-Academy Trust will be the first Trust in the UK to implement TalkTalk Business’ Multiprotocol Label Switching (MPLS) Network across all eight of its sites, reducing costs and improving efficiency. Although the MPLS netw...Read More...
          Revista Systems launches for UK financial services community

          Revista Systems launches for UK financial services community

          Wednesday 11th Oct 2017 by
          New firm, Revista Systems, created to support the specialised communications needs of the financial services community, has officially launched in the UK. At the same time, the company has announced the availability of Revista CCM, a communications c...Read More...
          Insight Procurement framework adds smart inspection app, Perfect Ward

          Insight Procurement framework adds smart inspection app, Perfect Ward

          Monday 2nd Oct 2017 by
          Insight Direct and Perfect Ward have announced that they have entered a Marketplace Partner Agreement to enable Insight to offer its smart inspection app, Perfect Ward to Insight Customers. The agreement will enable Insight Customers, including heal...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue