Fax remains a pervasive technology, powering many of the things we all rely on from finance and insurance, to buying a house, and healthcare, and forgetting the food on our plates. This is according to the latest research from eFax, the cloud-based fax solution for businesses.
In late 2021, eFax conducted a research project to gain a greater understanding of the cloud-based electronic faxing market and its dynamics. The survey polled 1001 senior IT and business decision-makers in large enterprises, small to medium-sized businesses (SMEs), and public sector organisations.
Scott Wilson, Vice President, Sales & Service, eFax said, “the chances are that today you are working in an office with people who have no idea what a fax machine is or why faxing was for so long the most efficient and effective way to communicate.
“It will come as a surprise to many that the fax is still very much with us, just not how you would imagine. Its secret life continues to underpin many of the day-to-day needs of businesses and consumers alike.”
Key findings included:
What documents do users assume are suitable for faxing?
Tenancy agreements 44%
Company accounts 31%
Commercially sensitive docs 28%
Documents containing bank details 26%
Patient records 24%
Documents containing PII 19%
Scott added, “fax remains central to many businesses and their operations. Its secret life underpins many organisations, powering the effective communication of secure and legally binding documentation today and for years to come.
“It is, therefore, no surprise that the biggest driver for the ongoing use of fax is security at 41 per cent. But this is rapidly followed by cost efficiency at 36 per cent, compliance to GDPR at 34 per cent, and the increasing importance of cloud storage at 23 per cent.”
“Cloud fax providers have had to develop an infrastructure that guarantees business users the most secure, private, and legally compliant way to transmit their confidential data to clients, vendors, partners, and other third parties. Therefore, the secret life of the fax will remain at the heart of many business processes.”