Fujitsu wins Gold for Customer Experience Transformation

Fujitsu has won Gold for its Customer Experience (CX) transformation at the European Customer Experience Awards 2022 by demonstrating rapid and dramatic CX improvements across the region. The event was judged by independent CX professionals in a remote, live event showdown.

The Fujitsu CX Performance Centre (CXPC) team struck Gold in the CX Team of the Year category and silver in the Best B2B Strategy category. Focusing on CX transformation in Europe, the winning team was formed less than two years ago. It highlighted its engagement via 11 CX coaches with more than 30 key account teams across 8 European countries. These coaches drive fundamental improvements in the experiences Fujitsu’s customers are receiving. Fujitsu’s ambition is to embed the programme in all its customer account teams across the European region over the coming months.

The Fujitsu CX Coaching programme embeds coaches into Fujitsu colleague teams across Europe to deliver better customer experiences every day of their working lives. Since the CXPC started work in late 2020, Fujitsu has achieved measurable improvements in customer feedback results and industry surveys that show improved scores and ranking among peers. Fujitsu’s Net Promoter Score (NPS) as an ICT company has already moved forward by 31 points and as a digital transformation company by 25 points, which is also indicating Fujitsu is achieving convergence in perception across the two attributes.

Paul Patterson, CEO Europe Region at Fujitsu said, “Fujitsu is on a mission to deliver industry-leading customer experiences and to be recognised by our customers as a reliable, high-performing digital transformation partner. To win Gold in these awards less than two years into our programme recognises our commitment to internal cultural transformation. It underlines that our CX programme is class-leading and undoubtedly impacts the experiences we deliver for our customers. Fujitsu believes that transformative CX Coaching drives tangible experience improvements, leading to better customer loyalty, business profitability and sustainability.”

Fujitsu’s CX award success relates to improvements in the services it provides for its customers. In the UK, Fujitsu also offers CX Consulting services directly to customers. Costs are modeled based on unique and specific customer requirements.

Company Details

Fujitsu

UNITED KINGDOM

More News
20 hours ago
VIPRE ranks in top five for Real-World Protection Test
VIPRE Security Group has been ranked in the top five vendors in the Real-World Protection Test, conducted by AV-Comparatives.
20 hours ago
Knightsbridge Furniture's Design & Development Manager celebrates milestone
After 13 years of service, Knightsbridge Furniture is celebrating the work of Design & Development Manager, Catherine Hawcroft.
21 hours ago
A single day working from home could save workers up to £300
According to research by Banner, a single day of home working per week could save the average person between £22.92 and £28.65 each month, or around £297.96 per year, when factoring in average commuting costs, a morning coffee, and lunch.
22 hours ago
Data breaches cost UK £4bn per year as identity fraud rises
Credas Technologies, an identity verification checks provider, has revealed that identity theft is the driving factor behind more than 28 million data breaches across the UK since 2013, breaches that cost the nation close to £4 billion each year.
1 day ago
Lexmark named 2022 MPS leader by Quocirca
Lexmark has been named a leader in Managed Print Services (MPS) by global print and market insight research firm Quocirca for the 10th consecutive year.
1 week ago
The role of tech in creating better workplace food experiences
Companies are beginning to realise how important good food is in attracting talent and creating healthy workplaces that look after their employees. A recent study revealed two-thirds of respondents believe an organisation that prioritises their health and wellbeing would make them more likely to stay in their current role, so healthy food and beverage provisions should not be overlooked.
1 week ago
Cohesity appoints new CEO and President
Cohesity, experts in next-gen data management, has announced the appointment of Sanjay Poonen as CEO and President. He will also join the Cohesity Board of Directors.
1 week ago
Dealing with loneliness when working from home
More of us are working from home than ever before. However, despite all the benefits of this new flexible way of working, there are a few downsides with the main one being loneliness with half of the remote workers reporting that they feel isolated working from home.
1 week ago
Print security challenge as pharmaceuticals move to hybrid working
Like other sectors, pharmaceuticals have embraced the benefits of hybrid working. Leaders from the biggest firms like GSK Consumer Healthcare, Pfizer, and Novartis have said the future workplace model will be flexible with more people given the choice to work from home, in the office, or a mix of both. This is according to Colin Bosher, CEO, EKM Global.
2 weeks ago
Knightsbridge invests in future growth with new machinery
Bradford-based contract furniture company, Knightsbridge Furniture, has invested in an L-Series Pathfinder fabric cutting machine, as part of several investments the company has planned for 2022/23.

Login / Sign up