• ITN moves service delivery to the cloud with ServiceNow

        • ServiceNow has announced that news and multimedia production company ITN, has began using the single, cloud-based ServiceNow platform, to transform its IT service delivery across the organisation for its 730 employees.

          Using ServiceNow IT Service Management (ITSM) and ServiceNow Discovery, to provide an accurate, up-to-date, single system of record for the entire IT infrastructure, ITN is now able to plan, design, deliver and operate all aspects of IT from a central platform. The technology service desk has also been transformed through automation, ensuring fast resolution of all issues and requests and complete visibility of progress for end users.

          Bevan Gibson, Chief Technology Officer at ITN said, “having worked with ServiceNow before, I was confident that the agility and efficiency ITN required today and well into the future could easily be met by the platform. Our IT team initially engaged ServiceNow's offering, but the power of the platform meant it quickly spread to our Projects and key parts of our Finance department also. 

          “I now have clear visibility of all of our projects, the ability to approve spend, and to see what the business is asking of the IT department from one single system. We are looking at how we can offer this automation, visibility and audibility to other departments through ServiceNow – I feel it's the start of an exciting journey together.”

          Intuitive dashboards are also provided for real-time insights into how well IT is serving the Organisation, allowing immediate and accurate visibility into services health and delivery metrics

          The addition of ServiceNow Project Portfolio Management (PPM) has meant the IT team can plan, track and manage all aspects of IT projects by removing a reliance on spreadsheets, separate project management solution and manual reporting.

          The success of the IT service management approach has led to the expansion of the ServiceNow platform across other areas of ITN’s business. Using ServiceNow Asset Management, ITN has integrated its separate finance and IT asset management systems, enabling both teams to manage the same assets through one interface, but in a way that suits their specific needs.

          Chris Pope of ServiceNow’s Chief Strategy Office added, “the immediate impact achieved at ITN is a true testament to how the ServiceNow platform can modernise service delivery not only within IT but across the wider business. Through the implementation of a single platform for the delivery of organisation-wide services, IT leaders can become the strategic enablers of success, streamlining processes, reducing risk, driving cost savings and bringing visibility at every level.”

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Pulsant invests in national network for edge computing

          Pulsant invests in national network for edge computing

          Monday 8th Feb 2021 by clareb
          Pulsant has announced an £8M investment in a new national network enabling edge computing. The network will be facilitated through an agreement with Zayo Group Inc., a global leader in communications infrastructure.    ...Read More...
          The Chartered Institute for IT chooses hybrid cloud with Nutanix

          The Chartered Institute for IT chooses hybrid cloud with Nutanix

          Wednesday 21st Oct 2020 by clareb
          Nutanix has announced that BCS, The Chartered Institute for IT, is migrating its legacy IT infrastructure to the Nutanix Enterprise Cloud and integrated AHV hypervisor. Part of a planned relocation of its Swindon HQ, the UK charity is also using...Read More...
          BlackBerry unveils unified endpoint security (UES) solution

          BlackBerry unveils unified endpoint security (UES) solution

          Tuesday 6th Oct 2020 by clareb
          BlackBerry Limited has announced BlackBerry Cyber Suite, the industry’s first, comprehensive, AI-powered unified endpoint security (UES) solution that furthers BlackBerry’s leadership in AI.  While other solutions on the market...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue