• Lexmark introduces Downtime Assistant for Healthcare

        • Lexmark International has announced the availability of Lexmark Downtime Assistant for Healthcare, a solution designed to leverage Lexmark multifunction printers (MFPs) to help healthcare delivery organisations maintain information access and continuity of care when systems are down.

          With Lexmark Downtime Assistant, the reports, forms and checklists needed during downtime are stored on a central file share. The Downtime Assistant app constantly refreshes reports from the electronic health record (EHR) system or other key applications and stores them on the MFP hard drive for easy, secure access during downtime. Document uploads and overwrites occur automatically throughout the day, so updated forms and information can be accessed anytime.

          Ken Woodruff, Director, Lexmark Healthcare said, “continuity of care and patient safety are critical considerations in healthcare. Whether infrastructure is out of service for routine maintenance or the downtime is unplanned, Lexmark Downtime Assistant for Healthcare keeps clinical staff from missing a beat when systems or networks are down.”

          Downtime Assistant complements the downtime capabilities provided by EHR vendors to fill in existing gaps and ensure organisations are prepared for all types of downtime situations, including scenarios affecting applications, networks, departments and the entire enterprise.

          Lexmark Downtime Assistant for Healthcare leverages the existing Lexmark MFP platform to provide:

          ·       Security & Patient Privacy: Information stored on the MFP hard drive is automatically encrypted and only authorised users can log in to access the information.

          ·       Quality & Accuracy: Users can review the list of the documents at the MFP and print only what they need, reflecting the most current content for maintaining continuity of care and operational efficiency.

          ·       Ease of Use:  Built on the Lexmark smart MFP customisable touchscreen interface, clinical users need minimal training and can begin using the solution immediately.

          ·       Cost Efficiency: The solution requires no additional infrastructure or resources and leverages existing downtime technologies.

          Allen Waugerman, Lexmark Senior Vice President and Chief Technology Officer added, “Lexmark serves healthcare providers in more than 5,500 locations worldwide. Drawing upon this deep industry expertise, we built a solution to help healthcare delivery organisations provide more complete, enterprise-wide access to information during downtimes and faster recovery once systems are back up and running.”

          Lexmark workflow experts will customise the Downtime Assistant for Healthcare solution based on each customer’s unique needs. The solution is available via Lexmark authorised resellers or directly from Lexmark.

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