Lexmark has announced the availability of Lexmark Smart Document Capture for Insurance, a solution that leverages the Lexmark smart multi-function printer (MFP) to help insurers digitise key processes to better serve customers, gain efficiencies and ensure compliance.

Lexmark Smart Document Capture for Insurance enables insurance carriers and agents to provide a connected, digital experience by capturing and processing paper forms and documents, and quickly inserting them into existing systems of record to streamline digital business processes.

Larry Early, Lexmark Global Industry Director said, “Insurance customers today expect to interact through digital channels that provide a simple, convenient and consistent experience. Despite progress made, much of the information required for core insurance processes is still communicated through paper-based documents. Getting that data into an otherwise digital process can be time consuming, costly and an irritant to customers. We developed Lexmark Smart Document Capture for Insurance to help carriers and agencies overcome this challenge.”

“This solution effectively turns the Lexmark MFP into a gateway to core systems for an agent, claims adjuster, field underwriter, home office associate or anyone supporting a customer.”

Smart Document Capture for Insurance was designed to streamline, digitise and simplify information management all across the insurance enterprise, allowing users to:

• Onboard new applicants with ease: Automate new application capture, tracking and alerts for faster processing and more efficient onboarding.
• Accelerate remote payment processing: Easily submit and validate payments directly from the Lexmark MFP in a local office.
• Enable automated claims processing: Leverage automated data extraction and verification to quickly process claims documents, eliminate errors, and avoid redundancies.

With capabilities that range from scanning directly to a system of record, to intelligently processing documents, Lexmark Smart Document Capture for Insurance is tailored to meet the specific needs of the insurer. Intelligent technology also makes it easy to capture documents and identify any missing customer information at the point of origination. The solution’s agility makes it easy to integrate information and documents captured even at remote locations.

Lexmark Smart Document Capture for Insurance is a custom solution available via Lexmark authorized resellers or directly from Lexmark.