Lexmark International, Inc., has announced the European launch of smart capture solutions, designed to address the needs of businesses and their customers in the banking, insurance and retail sectors.
The new range of industry-dedicated solutions are accessed through the touch screen interface of a Lexmark smart multifunction printer (MFP) which acts as a gateway to a business’s core systems. The new solutions streamline, digitise and simplify information management, helping enterprises to capture customer data and process and validate it quickly.
Tailored to the needs of professionals working in banking, insurance and retail environments, the smart capture capabilities require minimal training for enterprise-wide use and make it easy to integrate information and documents, captured at remote locations.
Danny Molhoek, Managing Director for Lexmark UK and Ireland said, “these three specific market sectors, which rely heavily on paper-based processes, are facing ongoing and increasing challenges from digital players targeting consumers with online business models that promise to revolutionise the customer experience. These new smart capture solutions address the pinch points affecting the automation of manual, paper-based processes to deliver the efficient and effective customer service levels being demanded in today’s market.”
- Lexmark In-Store Capture for Retail - available from 27th of September 2017, was developed to specifically simplify and speed up inefficient paper-based processes including customer onboarding, invoicing, receiving and incident reporting, to ensure shop staff remain on the sales floor interacting with customers
- Lexmark Smart Document Capture for Banking - available from 4th October 2017, streamlines paper-based processes within a branch, helping banks improve customer service, accuracy, and compliance. Implementing the system automates paper-based processes by leveraging an onsite Lexmark MFP to add intelligence to the onboarding process as documents are collected from the customer
- Lexmark Smart Document Capture for Insurance - available from 11th of October 2017, uses the functionality of the Lexmark smart MFP to help insurers digitise key processes to better serve customers, gain efficiencies and ensure compliance
