Lexmark has announced that it is delivering solutions to 19 of the 20 largest banks in Europe with hardware, software and service-based offerings, to help address business challenges in a rapidly changing market.
Having been chosen by the majority of top European banks, Lexmark has much experience in solving issues such as the evolution of online and mobile technology and has helped toward improving efficiency.
Tim Emens, EMEA Industry Director at Lexmark said, “banks are under more pressure than ever in a world of 24/7 online access and the proliferation of alternative financial services providers. In this highly competitive environment the banks that are rising to the challenge are those that are focused on improving customer service and engagement by streamlining and automating processes at branch level. It is encouraging that 19 of Europe’s top 20 banks are choosing Lexmark to help them with this process.”
Lexmark solutions help banks to improve efficiency by simplifying processes through a variety of offerings, including digitalisation and the acceleration of front and back office processes. This improved efficiency will enable banks to more effectively serve customers, improving satisfaction and retention, while also reducing operational costs as less time is spent on tasks such as account openings.
The flexibility and range of Lexmark’s solutions empowers banks to cope with the growing variety of changes taking place in the industry. This ability to cater to the different needs of banking customers is highlighted by findings that, of the 19 banks cited, very few have implemented the same type of solution.