The London Borough of Enfield is set to improve customer service for housing tenants by extending online services and enabling mobile working for officers with Housing Cx, a housing management solution from Civica.
Having invested in digital technologies, Enfield council has seen 37,000 new online registrations for council services over the last six months. Housing Cx will support Enfield’s digital transformation programme to provide tailored self-service capability for tenants, including assisted self-service, either via face to face, telephony or on-line support. Housing Cx will integrate with Enfield’s corporate CRM solution, using standard web services to deliver customer-facing services, enabling Enfield to provide a seamless, consistent and efficient service for all residents.
Mike Weston, Head of ICT, London Borough of Enfield said, “at a time of significant change and uncertainty brought about by government reforms to housing and welfare as well as public sector budget savings, we were looking for a partner to help us transform housing services. We have a long standing relationship with Civica across a number of areas, and felt confident they would be the right partner to help us achieve our digital vision of providing an excellent and seamless customer experience for all residents.”
In line with Enfield’s corporate strategy to use cloud technology to underpin the digital transformation of its services, a fully managed housing solution will be delivered via Civica’s secure managed cloud platform. The Housing Cx solution is integrated with OPENRevenues, Civica’s council tax and benefits administration system, which is also delivered as a managed solution to support the effective administration of revenues and benefits.
Jeff Hewitt, Executive Director, Housing & Asset Management, Civica said, “the London Borough of Enfield is a great example of how digital solutions can be used to transform customer service. Housing Cx supports Enfield’s vision for digital service delivery by enabling tenants to access housing services online and also reducing employee workloads through enabling efficient and flexible mobile working, allowing the council to focus on providing better outcomes for its residents.”
