Metapack, experts in e-commerce delivery technology, has been selected to run global shipping and returns services for Nespresso to enhance its consumer experience. The partnership will see Metapack’s Delivery Manager, Delivery Options, Delivery Tracker, Delivery Intelligence and Returns Portal implemented across Nespresso markets.
Metapack will provide Nespresso with a globally standardised suite of products as it streamlines delivery and returns operations around the world. Metapack will also remove the complexities around carrier integrations and management for Nespresso. Through its shipping API, Metapack will manage and maintain integrations and provide Nespresso with access to its vast library of carriers and delivery services.
Bruce Fair, CRO at Metapack said, “Nespresso choosing to utilise Metapack’s technology across its entire global shipping and returns ecosystem, is a true testament to the strength, innovation and capabilities of the solutions that we have created. Through our platform, Nespresso will have access to the world’s largest carrier library, providing them with more choice and services, while our options, tracking, intelligence and returns solutions will significantly strengthen their customer experience capabilities and allow them to fulfil their delivery promise.”