Horsham District Council (HDC), that provides county council services to the region of Horsham, West Sussex, has turned to Neopost for advice with its incoming and outgoing mail problems, that resulted in important tasks being deprioritised.
HDC sends up to 3,600 postal items weekly with outgoing documents including letters, invoices, contracts and leaflets. The volume of mail meant members of the customers service team found their existing folder inserter did not meet the demand resulting in them manually inserting documents into envelopes. The team also had an older slitting machine letter opener that would often damage the documents inside meaning these too had to be processed manually.
Neopost suggested replacing the folder inserter with a DS-63 letter folder and the older slitting opening machine for an IM-19 letter opener which would drastically increase process efficiency and reducing the need for human interaction. The DS-63 was installed and ready to go after a week, while the IM-19 was installed soon after, with a demo machine provided for HDC to use during the waiting period.
Ben North, Team Leader Customer Services, Horsham District Council said, “both the DS-63 and IM-19 solutions are incredibly easy to use and, unsurprisingly, are very popular with every member of staff across the organisation. With over 135,000 residents relying on us for information about their public services and elections amongst other things, the delivery of our mail has become substantially easier since adopting the two solutions.”
To read the case study in full visit http://www.neopost.co.uk/why-choose-neopost/case-studies/horsham-district-council