• Neopost: Managing multi-channel communications to boost business growth

        • As we enter a new year, it’s increasingly important that businesses understand the impact their business communications can have on their growth prospects. Communication tools essentially act as the eyes and ears of a business, helping them gain and share intelligence with existing and potential customers; something that is even more important for new or small companies hoping to increase their share of the market.

          A common problem is that as businesses grow and their customer base expands, communications increase in volume and often become much more complex. This is particularly true when managing different communications across different channels. From physical post and fax, to email and social media, how customers and business partners want to be communicated with has steadily evolved over the last few decades.

          Furthermore, it’s likely that in 2016 the omni-channel – in which customers enjoy a single, unified experience across all channels – will also gain further momentum.

          Managing different channels, ensuring communications are received and delivered seamlessly, while also tracked and archived in the most efficient fashion, is a big challenge. The most effective way of overcoming this challenge is to implement best-practice communications and document management solutions that help grow the bottom line. Neopost’s Output Management Solutions (OMS) make it much easier for businesses sending multiple documents across multiple channels.

          Not only do they help design and personalise invoices or marketing materials, but they schedule distribution across mail, email, SMS and the web, so that the right message is sent to the right person in the right format. 

          Ultimately, business growth today depends on engaging with customers on their terms. Document management tools ensure that this happens, while cost, space and waste is cut, response times are improved and processes are actioned faster. To find out more about our OMS solutions, visit here: http://www.neopost.co.uk/data-software/output-management.

          Neopost

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Making school safety a priority with smart technology

          Making school safety a priority with smart technology

          Tuesday 23rd Feb 2021 by clareb
          With pupils set to go back to school on 8th March, there are a number of safety measures schools need to implement to ensure the health and wellness of the staff, students and school communities.  The first lockdown and closure of schools broug...Read More...
          Omnichannel contact centre needs further transformation post-pandemic

          Omnichannel contact centre needs further transformation post-pandemic

          Tuesday 23rd Feb 2021 by clareb
          For organisations operating contact centres, now is the time to plan for a more settled future where consumer and worker habits are permanently changed from how they were before. This is according to TelcoSwitch, a provider of unified communications ...Read More...
          Over 1/3 UK consumers cease purchasing EU goods post-Brexit

          Over 1/3 UK consumers cease purchasing EU goods post-Brexit

          Friday 19th Feb 2021 by clareb
          Eskenzi PR & Marketing, a voice in the cybersecurity public relations industry has announced the results of a survey which found that over a third (34%) of UK consumers have stopped purchasing goods and services from the European Union since...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue