Western Sussex Hospitals NHS Foundation Trust has turned to Neopost, that provide other equipment within the Trust, for help and support with its mailing options.
The Trust currently sends up to 4000 letters a day across their sites, operating with an existing franking machine, sourced from another manufacturer, that was proving unreliable. The team of 5-6 staff members at both Worthing & Chichester’s post rooms were subsequently forced to send documents manually.
When reviewing its mailing options, Western Sussex Hospitals began to consider high-capacity solutions that would automate the preparation and management of all of its outgoing mail. They began using Neopost’s IS-6000 franking machine, designed for businesses and post rooms managing high-volume outgoing.
Kevin Lee, Interim Portering Supervisor at Western Sussex Hospitals NHS Trust said, “we are very happy with the IS-6000 franking machine. As a NHS Trust, it’s crucial that we spend our money on solutions with a high ROI. A 1p drop on first class letters and 3p on second class may seem small, but considering we send up to 2,000 items in just one day at Worthing it all adds up. On top of these cost savings, we have enjoyed a very high customer service. From day one, Neopost has provided much needed support and training on how to maximise the use of the machine.”
Since using the IS-6000 franking machine, Western Sussex Hospitals NHS Trust has said to have improved the efficiency and reliability of its outgoing mail process. The Trust is also benefiting from lower rental costs and Mailmark, making a saving of around £20,000 a year.