• NHS Trust partners with Xerox for paperless communication with patients

        • More than 75,000 patients of Imperial College Healthcare NHS Trust are now able to receive their appointment notifications and reminders via email rather than traditional post, as part of a new partnership with Xerox.

          Imperial College Healthcare NHS Trust sends out more than 1.5 million pieces of post a year related to patient appointments. The project aims to cut this number by giving patients greater choice in how the Trust communicates with them. It will also save the Trust an expected £1million over four years on postage costs.

          Xerox is helping the Trust to transition patients to email-based communication and it is estimated that by the end of the year, 150,000 Trust patients will have signed-up to receive appointment correspondence and alerts electronically.

          Kevin Jarrold, chief information officer, Imperial College Healthcare NHS Trust said, “this is a very exciting development for the Trust and more importantly our patients – many of whom have expressed a desire to receive correspondence electronically in the past. In February we began recording patients who told us they wanted to be contacted electronically using our self-check in kiosks which are widely available at clinics across our hospital sites. More recently, we have emailed patients asking for permission to send all future correspondence to them electronically.” 

          For those patients still choosing to receive postal appointment details, the mailing process has also been streamlined through the implementation of Xerox technology. Using its secure shared delivery centres, Xerox has created a centralised, digital resource for postal mail management to ensure that all patients receive correspondence without delay or error.

          Andrew Morrison, UK Managing Director, Xerox added, “through our work with Imperial College Healthcare NHS Trust we aim to strike a balance between streamlining the paper process through automation, and helping the Trust transition to a digital future. The ultimate aim is to find the most effective way for the Trust to communicate with its patients and in doing so help to reduce the number of missed appointments.”

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