• Panasonic announces full integration of SIP products with Netcall

        • Panasonic has announced that its range of SIP communication solutions are now fully integrated with Netcall’s all-in-one customer experience platform. This integration strengthens Panasonic’s built-in call centre features, including reporting and monitoring, removing the need for human intervention and improving customer satisfaction.

          Netcall’s Liberty Converse solution is an omnichannel contact centre solution incorporating all of the communication channels that a customer can use to engage a business-like voice, SMS and email. Built with the customer in mind, this solution overcomes the challenges businesses face when trying to integrate all channels. Converse removes roadblocks caused by broken processes and IT bottlenecks, improving service speeds and allowing agents to perform to their potential. 

          The Liberty Platform has helped over 600 organisations in financial services, insurance, local government and healthcare to make life easier for the people they serve.

          Craig Rimmer, UK Sales Manager for Panasonic Communication Solutions said, “this powerful combination of Netcall and Panasonic integrated technologies allows organisations to enhance their customers’ experience, by means of contact centre and conversational messaging solutions. It further underlines Panasonic’s commitment to ensure our customers have access to the very best communication solutions on the market and can deploy them quickly and with confidence.”

          Mark Holmes, Chief Sales Officer at Netcall added, “joined-up customer experience starts with a joined-up tech stack. We’re delighted that Panasonic’s SIP communication solutions are now integrated with our Liberty Converse contact centre solution. Being vendor-agnostic, it’s important to us to ensure our solutions connect with our customers current infrastructure.”

        • Stay up to date - Click here and register for FREE OEN online membership and enjoy unlimited access to a host of benefits including the exclusive members area of the website, downloadable business tools, current and back issues archive, priority breaking news alerts, weekly e news summary and the OEN app

        • Related Articles

        • Sharp UK secures Crescent Purchasing Consortium framework place

          Sharp UK secures Crescent Purchasing Consortium framework place

          Tuesday 27th Jul 2021 by clareb
          Sharp UK has been awarded a position as a supplier on the Crescent Purchasing Consortium (CPC) framework for Multifunctional Devices and Digital Transformation Solutions. The CPC framework is a dedicated resource for education and public se...Read More...
          DURABLE Monitor Mounts receive duo of awards

          DURABLE Monitor Mounts receive duo of awards

          Wednesday 30th Jun 2021 by clareb
          Receiving praise for ‘exceptional innovative achievement’ and a ‘successful marriage of form and functionality,’ DURABLE’s Monitor Mounts have been recognised by both the German Design Council and the jury of the iF Desi...Read More...
          Barnsley NHS Foundation Trust selects Lexmark for MPS

          Barnsley NHS Foundation Trust selects Lexmark for MPS

          Monday 21st Jun 2021 by clareb
          Lexmark has been chosen by Barnsley NHS Foundation Trust (BHFT) as its supplier of choice for Managed Print Services (MPS). BHFT serves a population of over a quarter of a million people in the Barnsley area.  Lexmark will initially i...Read More...
                • About Us

                  OEN is the leading source of business news and information for buyers of office equipment, supplies and services within mid tier and up sized organisations. Our multi-platform approach delivers relevant, engaging and focussed content via our main printed magazine, bespoke guides and supplements, website, digital editions, apps, and newsletters with an unrivalled reach across the industry. A highly trusted and respected brand for many years, the print version of OEN last year celebrated its Diamond anniversary.

                  For our latest Media packs and more details on our range of services click here

                • View Latest Issue