Royal Mail Group’s express parcel business, Parcelforce Worldwide, is building additional capacity to handle and deliver larger parcels.
The move is in response to customer feedback that shows increasing demand for carriers who are able to handle larger parcels; and some delivery operators reducing the maximum size they will accept into their network. The feedback also showed that a lack of suitable carriers has led to some retailers restricting the products they sell online, as they struggle to find a carrier to deliver larger items. Quality of service across the sector was also thought to be below expectation for larger parcels than for standard sized parcels.
Research carried out by Parcelforce Worldwide found that price was the main reason why businesses would choose to use a single carrier for their deliveries. Nearly half, (47 per cent) said they would choose a single provider because of the cost savings. Other reasons include good service (20 per cent) and convenience (17 per cent).
The additional capacity means that businesses can benefit from having a one-stop solution without the need to use multiple carriers. Customers will continue to benefit from Parcelforce Worldwide’s high quality tracking and interactive delivery notification service as items are scanned from collection through to delivery. Customers will also have the option to reschedule a delivery or opt for the parcel to be left with a neighbour.