Quadient has announced the integration of its Intelligent Communication Automation (ICA) platform with Microsoft Azure AI a portfolio of artificial intelligence (AI) services designed for developers and data scientists backed by a secure environment and responsible AI principles.
Leveraging Microsoft Azure AI, including Azure OpenAI Service, Quadient software solutions offer customers enhanced features that range from measuring content readability, similarity, and sentiment, to generating contextual content summaries and streamlining content creation and communication management in a secure environment with privacy controls.
Chris Hartigan, Chief Solution Officer, Intelligent Communication Automation, Quadient said, “the integration with Microsoft Azure AI marks a significant milestone in Quadient's strategy, allowing us to experiment, evolve, and create interactive experiences that set the stage for the future of customer interactions and communications. Extending beyond technology integration, we empower organisations to deliver personalised and contextually relevant messages more efficiently. Building on our deep expertise and proven history of delivering world-class communication and process automation solutions, we aim to continue driving innovation in the market. Combining our cloud-based platform with Microsoft Azure AI's advanced technologies and security will revolutionise how businesses engage with customers.”
Users of Quadient Accounts Receivable and Customer Experience Management solutions will be the first to benefit from new generative AI capabilities, available in the coming months. Quadient's commitment to data protection is enforced by Microsoft Azure AI's infrastructure, ensuring privacy and confidentiality for customers and partners.
Lenka Nováková, Enterprise Commercial Lead CZ/SK Microsoft added, “with generative AI technologies, we are unlocking new efficiencies for businesses across industries, profoundly changing how work is done. Integrating new technologies is essential to helping enterprises accelerate their AI journey. We’re thrilled to see Quadient, a leader in business communication automation and customer experience management, adopting our AI services within their portfolio and helping them take their AI-powered business communication solutions to the next level in a trusted, secure environment for its customers.”