Quadient secures supplier status on NHS SBS framework

Quadient UK has been named as a supplier on three Lots of the NHS Shared Business Services (NHS SBS) Patient/Citizen Communications and Engagement Solutions Framework.

NHS SBS provides corporate services to the NHS. It partners with NHS organisations to improve efficiency, generate cost savings, and transform corporate services.

NHS SBS’ team of procurement specialists source healthcare and corporate services through an extensive portfolio of framework agreements, designed to ensure ease of access. The framework agreements offer a compliant route to market for NHS and public sector organisations, with typical savings of c.15 per cent.

Craig Spencer, Quadient’s Public Sector Strategy Director for the UK and Ireland said, “We are delighted to be named as a supplier on the communications and engagement solutions framework. Quadient remains a trusted advisor to UK public sector organisations for physical and digital communications, improving frontline services for patients and citizens, whilst reducing costs. We look forward to helping organisations across the NHS implement efficient, value-add communications solutions.”

As part of the NHS’ long-term plan for digitisation, the new framework aims to provide a simple, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens, and the workforce. With a contract value of up to £250 million, it will provide access to communications, alerts, reminders, and appointment technology through a range of communications channels that take a ‘digital first’ approach, but that maximise inclusion by also offering traditional methods such as telephone, mail, and SMS.

The framework is split into nine Lots. Quadient has been appointed on three:

  • Lot 1: Online (Digital) communication
  • Lot 3: SMS
  • Lot 6: Hybrid mail

For the next two to four years, Quadient will help NHS organisations procure hybrid mail services including ad-hoc and bulk mail, solutions for omnichannel communications delivery, and automated digital communication services including mobile messaging.

Adam Nickerson, Senior Category Manager of Digital and IT at NHS SBS said,“the coronavirus pandemic has added to the complexity of patient appointments and waiting lists. Our Patient/Citizen Communications & Engagement Solutions framework is designed to respond to the need within the NHS for better pre and post appointment communications, to reduce the backlog of urgent appointments and improve the patient journey, pathway, and care.

“Replacing the Communications, Appointments, Reminders & Alerts framework, this revised agreement is for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to market-leading communication tools encompassing alerts, reminders and appointment technology that support healthcare professionals to deliver effective and efficient clinical care.

“Critically, with appointment solutions on offer encompassing traditional communication methods like phone, mail, email, and SMS, alongside appointment technology via digital-first communication channels such as patient self-service booking solutions, the framework ensures organisations can be more inclusive of patient preferences by offering them a greater number of ways in which they can interact, make and respond to medical appointments. In addition, NHS trusts can use the framework to commission Friends and Family Test surveys to understand whether patients are happy with the service provided, or where improvements are needed.”

 

More News
20 hours ago
VIPRE ranks in top five for Real-World Protection Test
VIPRE Security Group has been ranked in the top five vendors in the Real-World Protection Test, conducted by AV-Comparatives.
20 hours ago
Knightsbridge Furniture's Design & Development Manager celebrates milestone
After 13 years of service, Knightsbridge Furniture is celebrating the work of Design & Development Manager, Catherine Hawcroft.
21 hours ago
A single day working from home could save workers up to £300
According to research by Banner, a single day of home working per week could save the average person between £22.92 and £28.65 each month, or around £297.96 per year, when factoring in average commuting costs, a morning coffee, and lunch.
22 hours ago
Data breaches cost UK £4bn per year as identity fraud rises
Credas Technologies, an identity verification checks provider, has revealed that identity theft is the driving factor behind more than 28 million data breaches across the UK since 2013, breaches that cost the nation close to £4 billion each year.
1 day ago
Lexmark named 2022 MPS leader by Quocirca
Lexmark has been named a leader in Managed Print Services (MPS) by global print and market insight research firm Quocirca for the 10th consecutive year.
1 week ago
The role of tech in creating better workplace food experiences
Companies are beginning to realise how important good food is in attracting talent and creating healthy workplaces that look after their employees. A recent study revealed two-thirds of respondents believe an organisation that prioritises their health and wellbeing would make them more likely to stay in their current role, so healthy food and beverage provisions should not be overlooked.
1 week ago
Cohesity appoints new CEO and President
Cohesity, experts in next-gen data management, has announced the appointment of Sanjay Poonen as CEO and President. He will also join the Cohesity Board of Directors.
1 week ago
Dealing with loneliness when working from home
More of us are working from home than ever before. However, despite all the benefits of this new flexible way of working, there are a few downsides with the main one being loneliness with half of the remote workers reporting that they feel isolated working from home.
1 week ago
Print security challenge as pharmaceuticals move to hybrid working
Like other sectors, pharmaceuticals have embraced the benefits of hybrid working. Leaders from the biggest firms like GSK Consumer Healthcare, Pfizer, and Novartis have said the future workplace model will be flexible with more people given the choice to work from home, in the office, or a mix of both. This is according to Colin Bosher, CEO, EKM Global.
2 weeks ago
Knightsbridge invests in future growth with new machinery
Bradford-based contract furniture company, Knightsbridge Furniture, has invested in an L-Series Pathfinder fabric cutting machine, as part of several investments the company has planned for 2022/23.

Login / Sign up