Contact centre technology specialists, Sabio, has been selected by insurance giant LV= to support its business-critical Avaya contact centre infrastructure.
Sabio has held Avaya Connect Platinum Partner status for over ten years, winning the 2015 Avaya Technical Excellence Award. Their knowledge means they are committed to extending their comprehensive Avaya support to offer added value services. They stand out in the Avaya space as its Support Centre can handle and resolve 93% of customer incidents in-house, providing an unrivalled ability to deliver emergency response with the right technical capability.
Adam Faulkner, Sabio Director said, “our support operation is manned by the best Avaya contact centre and unified communications specialists in the industry, ensuring that we’re able to provide major organisations such as LV= with the highest levels of Avaya support.”
LV= will be taking advantage of Sabio Enhanced Support approach to maintain the performance of its major Avaya Aura Communication Manager platform that supports over 3,000 LV= agents. They will also use Sabio’s Monitoring-as-a-Service offering for service management and customer engagement as well as Avaya Workforce Optimisation Solutions.
Peter Sinden, Sales and Service Director at LV= added, “we’re committed to building even greater engagement with our customers, so it made sense to work with a specialist customer contact technology partner that didn’t only offer maker-leading levels of support, but who could also help us t optimise our existing Avaya infrastructure and workforce optimisation investment.”