SVL Business Solutions, UK provider of multimedia interaction recording and advanced contact centre applications, has launched SVL RevolutionCloud, a new Contact-Centre-as-a-Service solution.

SVL RevolutionCloud offers a flexible alternative to on-premise telephony and provides access to a full hosted suite of WFO applications including interaction recording, quality management, analytics and workforce management. Using technologies from vendors including Mitel, Liquid Voice and Teleopti, it is designed as a more cost effective way to acquire and use stand-alone contact centre applications.

Peter Gough, Operations Director of SVL Business Solutions said, “SVL RevolutionCloud offers unparalleled flexibility by enabling organisations to select the services they need when they need them. Whether it is a single application or a full-blown contact centre, the service can be scaled up or down without the need for capital expenditure. It provides users with guaranteed superior quality of service and uptime, strict SLAs and the best in enterprise-level technology without having to compromise their operational requirements.”

SVL RevolutionCloud sits on the TheCloud’s 4th Generation RevolutionCloud Platform, a wholesale channel provider of  resilient, flexible and scalable cloud IT solutions. Hosted across four London data centres and an off-grid remote DR centre, this multi-level cloud platform is wholly owned and operated by a single party from the ISP layer through to applications and storage. This ensures total security, control and resilience. Every layer of the platform has been designed with these factors in mind, allowing it to offer its services with a 100 per cent commercial uptime guarantee.

Daniel Crespi, Managing Director of TheCloud added, “SVL Business Solutions is an obvious partner for TheCloud and the combination of our product set with their exceptional experience and reputation in recording and advanced contact centre applications is a ‘no brainer’ for us. We are incredibly excited by this partnership and are expecting great things to come.”