Tea and coffee manufacturer and supplier, Ringtons, has established a partnership with IT firm Intercity Technology in a bid to build on its communications.

With over 30 sites nationwide, 500 employees, and 250,000 customers contacting the sales team daily, Ringtons has enhanced and streamlined its communication, both internally in the UK and internationally. It’s seen an increased efficiency within the business, has better visibility of data usage and has a communications solution fit for future expansion.

Stephen Killinger, Operations Manager at Ringtons said, “we’re interested in building a long-term relationship based on excellent service, which is exactly what we’ve managed. We hope to develop our account in due course and look forward to strengthening our bond with Intercity.” 

Intercity delivered a flexible and tailored mobility solution, with personalised data usage levels for each member of staff and the ability to increase data allowances when required. As part of this, field-based sales representatives were given tablets to work off, allowing them to quickly and accurately collect new customer details.

Since working with Intercity, Ringtons has been given 24-hour support, flexible contracts, the option of multiple network providers, and constant monitoring of data and text usage.

Ian Cairnes, Head of Mid-Market Sales at Intercity Technology added, “Ringtons is a very successful manufacturer with global reach, but it was being held-back by its inflexible and outdated communications strategy. This modern solution has not only improved productivity for the business, it will also help Ringtons maintain its excellent level of customer care and facilitate the growth of the company across the UK and beyond.”