Bernard Cassidy, Head of Marketing at Konica Minolta Business Solutions (UK) shares his thoughts on building the digital workspace of the future
In its report, Paper Wars 2014 - an update from the battlefield, AIIM, the non-profit association for the Information Management community, says that paper-free processes improve productivity and lower costs.
The biggest impact, however is on speed of response - to inbound mail, to bottlenecks, to regulatory changes, and above all, to the customer. According to AIIM, business-at-the-speed-of-paper will be completely unacceptable in a few years’ time.
Technology is constantly shifting and customers’ needs are changing, both of which are driving digital transformation, prompting business leaders to embark on a journey toward achieving digital excellence.
Building the digital workspace of the future involves looking at where your business is now and where you need to be, identifying the gaps then taking action to plug them.
Here, I outline five key steps you should take:
1. Use co-innovation as a business driver to define your corporate vision
Co-innovation is the foundation for success in the digital era. At Konica Minolta, we co-innovate with employees, clients, partners and other stakeholders, to develop new technologies and grow creative ideas that deliver real business transformation.
2. People, process and then technology
Put people first. Employee resistance and the ineffective management of the people side of change, is the number one obstacle to success. You can have the latest technology and productivity enhancing processes in place, but without stakeholder buy-in, success isn’t a guarantee. Pro-active organisational change management can accelerate the transition from ‘current state’ to ‘desired state’ and, help speed cost reductions.
3. Map the ‘moments of truth’ within your business
Define where your business is today, decide where changes need to be made and what steps to take to successfully transform into an organisation that wholly embraces the digital era.
When we deliver Business Process Optimisation consultancy, we use Lean Six-Sigma principles and follow a structured five-step: Define, Measure, Analyse, Improve, Control (DMAIC), data-driven quality strategy to improve processes, an approach that ensures seamless implementation and which delivers tangible business benefits.
4. Form efficient, effective collaboration
In today’s always-on, inter-connected and increasingly mobile world, collaboration is pivotal in bringing the vision of the digital office of the future closer to reality. Building a resilient, future-proofed digitally transformed business relies on companies continuing to connect and collaborate, to share, manage, automate and secure information efficiently.
5. Future-proof and future-ready - Generation S
Generation Y are evolving into Generation S - the ‘Share or Die’ Generation. These digital citizens have and will continue to play an integral part in what the digital workplace of the future will look like.
Millennials have had constant access to technology from a very early age and are used to different ways of working, sharing and collaborating. Generation S neither want nor need to be tied to a physical location, or by the conventional 9-5 working day.
Being future-proof and future-ready within the digital era relies on embracing Social, Mobile, Analytics and Cloud technologies, which erase geographical barriers, cut costs and enhance business operations.