TSS expanded offering addresses changing face of retail security

The retail sector continues to operate with an evolving security threat profile. Increases in violence and abuse towards frontline workers, combined with losses through shoplifting and petty crime mean security remains firmly in the focus of the modern retailer.

According to the British Retail Consortium Crime Survey Report 2022, retail crime cost the industry £1.5 billion in 2020/21, with a staggering 1,301 incidents of violent or abusive incidents every day.

Brendan Musgrove is Managing Director of retail security specialist, TSS (Total Security Services). He believes the sector should respond in the face of the increasing and evolving threats. The skills of the traditional retail security officer need to evolve. Gone are the days when retail security could operate on a reactive basis.

To respond to the worrying trends, the modern retail security officer should operate proactively and work smarter, using collaboration technologies and body-worn surveillance. Given the increase in frontline violence, de-escalation of aggravated situations has become a strong focus.

What’s more, the officer needs to be supported by an intelligence function that is continuously reviewing crime trends, identifying repeat offenders, and sharing information proactively to support the frontline officers in the delivery of their role.

In addition, today’s retail security is about much more than the high street. As the explosion of e-commerce continued through the pandemic, security in the supply chain has risen in importance, with distribution centres and theft of goods in transit a focus. Consequently, any security provision should make equal consideration to both the supply chain and the high street.

TSS has historically delivered frontline security to several of the UK’s high street retailers. Its acquisition by G4S Secure Solutions UK, an Allied Universal company, means it can evolve its services to further support customers

The new entity combines TSS frontline retail security experience, G4S varied product portfolio, and broad national and international coverage.

Brendan said, “the G4S product portfolio also provides great opportunities for our customers. We can now support retail outlets with the provision of canine security in particularly high-risk areas, provide a nationwide mobile incident response for callouts at unsocial times, and even supply AI drive surveillance technology - our offering to the retail store has expanded greatly.

“What’s more, we are now able to provide fully integrated security into the supply chain - from surveillance and monitoring of the distribution centre to the tracking and monitoring of goods in transit. Finally, TSS customers will have access to the G4S Academy, which provides best-in-class networking, information sharing, and thought leadership to those with security responsibilities.

“These are exciting times for TSS, our customers, and anyone looking to address their retail security challenges.”

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