Site Logo

University of Kent mitigates cyber-attacks with Britannic

The University of Kent has deployed a cloud telephony and contact centre solution from Britannic to mitigate the risks of growing cyber-attacks.

The pandemic accelerated cyber-attacks especially when staff and students were working at home and their systems and networks become prime targets for ransomware attacks. Many of them bought down lots of universities' telephony, websites, and IT systems resulting in lessons cancelled and closure until they were back up and running. Around six in ten (62%) higher education institutions reported experiencing breaches or attacks at least weekly (July 2022

Richard Charley, Telecoms Manager from the University of Kent said, “We are aware of the growing number of cyber-attacks that have taken place over the last couple of years, and we didn’t want to fall prey to one and suffer damage such as lost data or disruption from having our systems bought down. The staff and students have been through enough disruption over the last couple of years we need to bring stability.

“We are a long-term customer of Britannic and decided on a solution whereby we have added in a cloud telephony and contact centre solution from 8x8 to work alongside our on-premise Mitel solution. By combining local and cloud communications we will have ultimate resilience in security and flexibility to evolve our communications need.”

The hybrid communications model will cater to 19,000 students and 3000 staff across the two campuses in Kent and four additional sites in Europe. The University has a Mitel MiVoice communications platform that they have virtualised and resides in their two data centres and utilises Britannic’s netX2 SIP service to provide them with the flexibility and control they require. SIP gives them the control to route calls by location, day shift pattern, and much more.

Jonathan Sharp, Director, Britannic added, “the addition of the 8x8 UC and contact centre provides the University of Kent with the perfect backup service should the other system suffer an outage they will always have this one to fall back on. It is also a modernisation of the contact centre that enables them to add on licences when required which is vital in the clearing period when it’s all hands are on deck and relies on a robust solution.”

In 2025 BT will switch off all ISDN and PSTN networks and replace them with full fibre. Now is the time for universities to review their networking infrastructure and modernise it with cloud telephony to increase security and resilience, and add flexibility for staff, students, and the contact centre who are working remotely and in a different way than previously.

More News
2 hours ago
Wi-Fi 7 on Fast Track with 50% of organisations live in 2024
Wi-Fi 6, 6E, and 7 top the list of wireless technologies that network operators, ISPs, device and chipset vendors, enterprises, and other companies plan to deploy by the end of 2024, ahead of CBRS, DAS, and private 4G/5G.
4 hours ago
Telecoms provider Rubix VT donates more than £100,000 to charity
Independent telecoms provider, Rubix VT has donated more than £100,000 to charity this year. Over the past year, Rubix VT’s donations have benefited a variety of causes including its headline charity partner The Starr Trust which received £25,517.
5 hours ago
Transforming operational efficiency with mobile label printing
Peak season is a chaotic and profitable time for the majority of retailers and the wider value chain. Websites and ecommerce engines need to be fully functioning, able to accept orders and fulfil deliveries, and warehouses and fulfilment centres need to be ready to meet customers’ delivery needs fast.
6 hours ago
STABILO wins Silver in German Sustainability Awards 2023
STABILO has secured a silver medal in the 2023 German Sustainability Awards. The award is a recognition of STABILO’s sustainability efforts for the environment, society, and the company.
1 day ago
Government departments dismissing cyber insurance despite breaches
Apricorn, a manufacturer of USB drives has announced further findings from FoI responses from local authorities and government departments into their cybersecurity practices.
1 day ago
94% of UK CIOs identify cybersecurity as major threat to their organisation
According to new research released by Opengear, a Digi International company, 94 per cent of UK-based CIOs surveyed expressed serious concerns about at least one cybersecurity threat.
1 day ago
Freshworks appoints new Chief Customer and Marketing Officer
Freshworks has announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer.
2 days ago
Is it the end of the work Christmas party?
The traditional work Christmas party could be dead following new research revealing that the majority of UK workers would prefer a festive financial bonus over a staff Christmas party.
2 days ago
Lack of AI skills and diversity in IT hinders UK as global innovation hub
The vision of the UK as a global innovation powerhouse leading the charge in AI adoption faces significant challenges, as nearly a third (29%) of IT decision-makers believe their most substantial IT skills gap lies in AI.
2 days ago
Podcast advertising: a secret to marketing success?
Podcast advertising has emerged as the hidden gem of marketing strategies and according to Arthur Novarina, Vice President, EMEA, at Kochava, the popularity of podcasts as a marketing platform is on the rise, influencing consumer behaviour and preferences.

Login / Sign up